OpenVMS SSSU to SMA username/password error

[Carl H Fero]

I have downloaded what I think is the correct version of SSSU onto my ES40 running VMS. The select manager command seems to work (and I inclded the username and password with this command). Then when I issue the select manager command or the ls command I get the error below which doesn't make sense because I am absolutely certain of the username and password (including the case sensitive).

NoSystemSelected> select system MYEVA
Error: EMClientAPITNG error ->
EMCLIENTAPI_PERMISSIONDENIED_ERROR : Invalid username or password.

[marsh_1]

hi,

if you're using vms are you putting quotes around the username and password, might be that vms has defaulted the characters to uppercase when it has sent the strings.

hth

[Carl H Fero]

That's one combination I did't try but it didn't work...

NoSystemSelected> SELECT MANAGER 172.16.30.201 USERNAME="administrator" PASSWORD="adminISTRATOR"
NoSystemSelected> LS SYSTEM
Error: EMClientAPITNG error ->
EMCLIENTAPI_PERMISSIONDENIED_ERROR : Invalid username or password.

[marsh_1]

hi,

is this the username/password for the eva cv agent or the management appliance ?

[Carl H Fero]

Must be the password for the SMA. I open up a browser and browse to the IP address of the SMA then use this username/password. Then I click on the "devices" icon and then click on the "command view" icon and voila I have acces to my eva. This was all set up for us by an outside vendor.

[Víctor Cespón]

What version of SSSU and what version of COmmand View? This can happen when the versions do not match.

Also, there was a similar issue on HP-UX 11.11 where you needed to install OpenSSL.

[Carl H Fero]

How do I verify what version of Command View is installed on the SMA? This was vendor loaded for us 3 years ago. I took an educated guess and downloaded this older version of SSSU to my VMS box...

SSSU for HP StorageWorks Command View EVA 4.00 [v4.0.18]

[Víctor Cespón]

In the Command View login screen, it's displayed usually the version. Or once inside, got help - about.

[Carl H Fero]

Found it under the "Help". Thanks. I am at V2.1 of HP Openview SMA Software. So I have the right version of SSSU V4.0.18 loaded on my Alpha. Now it may come down to whether I have the right password. I think I am using the SMA password and not the command view password. Thanks.

[Carl H Fero]

I'm in. I'm in.

I found an old forum thread from 2004 with the same password error and it recommended using administrator as both the username and password and it worked! Now I can do the capture config and feel a little safer in an emergency. Thanks for everyone's help on this. It's my first time using this forum and it was so helpful. I'll make sure I give everyone points (as soon as I figure that out). Everyone have a good weekend.

[Uwe Zessin]

Important is the version of CV-EVA, not that of the SMA's management framework. CV-EVA V4 lives as part of the "System Management Homepage" (SMA) and uses its authentication mechanism.

If you change that password, you must update CV-EVA, too:
> C:
> cd "\Program Files\Hewlett-Packard\SANworks\Element Manager for StorageWorks HSV\Bin"

> elmsetup -pA:ThePassword -f

> net stop "HP Command View EVA"
> net start "HP Command View EVA"
> net stop "HP System Management Homepage"
> net start "HP System Management Homepage"

If that does not help, reboot the SMA - that has always been a good thing...

[marsh_1]

hi,

remember to also close the thread you had open on the vms forum on this topic.

[Carl H Fero]

Thanks for everyone's input. It was my first time using this forum and was very successful for me. I found the answer in the "storage" forum and have done the capture configuration today for my EVA5000. Thanks again!

[Carl H Fero]

Sorry I opened this and bothered anyone! I just found the solution. My error!