Cannot open exchanger control device (Device type mismatch)

[AJJ]

Hi,

I am getting the following error while doing a test back on the MSL5030 library that we have.Could someone please help? Its connected to a Windows 2003 server.
Tried restarting library and server,but no change.Error is as below :


[Normal] From: BSM@d-trv-dc1.allianzcornhill.co.uk "Config Test" Time: 20/02/2009 23:40:43
Starting rescan of library "TRV MSL5030" with drive "LTO1".

[Normal] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:40:43
STARTING Media Agent "TRV MSL5030"

[Major] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:45:00
The device "TRV MSL5030" could not be opened("Device could not be accessed")

[Critical] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:45:05
[90:59] Changer0:0:0:0
Cannot open exchanger control device (Device type mismatch)

[Critical] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:45:05
[90:59] d-trv-dc2.allianzcornhill.co.uk : Changer0:0:0:0
Cannot open exchanger control device ([6] The handle is invalid. )

[Normal] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:45:05
ABORTED Media Agent "TRV MSL5030"

[Normal] From: BSM@d-trv-dc1.allianzcornhill.co.uk "Config Test" Time: 20/02/2009 23:45:36
Finished rescan of library "TRV MSL5030" with drive "LTO1".

[Normal] From: BMA@d-trv-dc2.allianzcornhill.co.uk "LTO1" Time: 20/02/2009 23:45:42
STARTING Media Agent "LTO1"

[Warning] From: BMA@d-trv-dc2.allianzcornhill.co.uk "LTO1" Time: 20/02/2009 23:45:43
[90:801] Active Removable Storage Manager (RSM) service found on local system.

[Major] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:50:00
The device "TRV MSL5030" could not be opened("Device could not be accessed")

[Critical] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:50:05
[90:59] Changer0:0:0:0
Cannot open exchanger control device (Device type mismatch)

[Critical] From: UMA@d-trv-dc2.allianzcornhill.co.uk "TRV MSL5030" Time: 20/02/2009 23:50:05
[90:59] d-trv-dc2.allianzcornhill.co.uk : Changer0:0:0:0
Cannot open exchanger control device ([6] The handle is invalid. )

[Normal] From: BMA@d-trv-dc2.allianzcornhill.co.uk "LTO1" Time: 20/02/2009 23:50:05
ABORTED Media Agent "LTO1"

[Critical] From: BSM@d-trv-dc1.allianzcornhill.co.uk "Config Test" Time: 20/02/2009 23:50:05
None of the Disk Agents completed successfully.
Session has failed.

[Normal] From: BSM@d-trv-dc1.allianzcornhill.co.uk "Config Test" Time: 20/02/2009 23:50:05

Backup Statistics:

Session Queuing Time (hours) 0.00
----------------------------------------
Completed Disk Agents ........ 0
Failed Disk Agents ........... 1
Aborted Disk Agents .......... 0
----------------------------------------
Disk Agents Total ........... 1
========================================
Completed Media Agents ....... 0
Failed Media Agents .......... 1
Aborted Media Agents ......... 0
----------------------------------------
Media Agents Total .......... 1
========================================
Mbytes Total ................. 0 MB
Used Media Total ............. 0
Disk Agent Errors Total ...... 0


============================================================================
Session failed!
============================================================================

[TapeDrive Killer]

Is the library on random mode?
Is there an error code on the library?

Pablo Alvarado Siles

[AJJ]

I am not sure what you actually mean.But when the backup starts it gives a msg backup mode is changed to full.
Also there aer no errors displayed on the front panel of the library.

[TapeDrive Killer]

You can check the library mode by going into the OCP (operator control panel) press menu > Library options > scroll down - Library mode.
Anyway also attach a support ticket here usin library and tape tools.

Pablo Alvarado Siles

[AJJ]

The library is at a remote location and i am not able to access it.

[Santhosh D]

If you are in a remote location, you can try the following steps.

You can use the Remote Management Interface of the MSL Library if its connected in Network.

Open a Internet Explorer window and type the IP Address of the MSL Library.

You will get the RMI and login to the Library with the username and password.

Then click on Configuration and then change the Library Mode to Random.
Click Save.

[Eric de Lange (MSE)]

AJJ,

Start a commandline session and go to
"D:\Program Files\OmniBack\bin"

type:
devbra -a

You will see some output like this:
=================
D:\Program Files\OmniBack\bin>devbra -a
[Warning] From: DEVBRA@calvin.gcciss.com "" Time: 2/25/2009 9:01:09 AM
[90:11] Unrecognized option "-a" => ignored


Tape HP:Ultrium 3-SCSI Path: "Tape1:0:0:2C" SN: "025qFziQ02"
Description: CLAIMED:HP LTO3 Drive
Revision: R210 Device type: lto [13] Flags: 0x0011

Tape HP:Ultrium 3-SCSI Path: "Tape0:0:0:1C" SN: "025qFziQ01"
Description: CLAIMED:HP LTO3 Drive
Revision: R210 Device type: lto [13] Flags: 0x0011

Exch HP:MSL6000 Series Path: "scsi4:0:0:0" SN: "025qFziQ00"
Description: HP StorageWorks MSL 6000 Series
Revision: 0430 Flags: 0x0006 Slots: 60 Drives: 2
Drive(s) SN:
"025qFziQ01"
"025qFziQ02"
===========================

The key thing here:

The path to the changer device (in above example scsi4:0:0:0) should be the same is an your backup specification.

Also note that your removable storage manager is currently controlling the media changer device. This can have some negative side effects. Best is to disable the RSM service and then reconfiure the library such that is access the changer device through the SCSI path.

more read on this:
==================
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00752908/c00752908.pdf
page 34 and the online help file (search for 'robotics drivers')

Hope this helps you on your way.

-Eric