DAT Drive Problem

[kokila]

Hi ,

I am using a External DAT 24 drive ( HP Surestore DAT24) and it gives an critical error :
(Error code is attached with this message)
The tapes we are using are newly purchased ones. (Hp DDS-3 , p/n : C5708A)
Can anybody help me on this.

Thanks,
Kokila

[Eugeny Brychkov]

Try diagnosing drive by HP LTT from http://www.hp.com/cposupport/information_storage/support_doc/lpg50128.html . Check if it has latest firmware
Eugeny

[Arimo Laine_2]

Hi.

This is not a critical error. Tapeware gives the following description:

"During a tape read operation a filemar was encountered. This is a normal operation and ordinarily this "error" is not reported. If you have gotten this error check that the operation was one that would report this error".

I guess this means that check if you got this during a read operation...

I'd suggest to update your Tapeware. Latest service pack can be downloaded from www.tapeware.com.

If this doesn't solve the issue and if your backups fail in addition to this, there's also a user forum in tapeware.com, I'd advise to post the question there as well.

HTH,
Arimo