EML E-Series robotics controller Updating firmware issue

[spekyteky]

Hi Folks,

Have an issue trying to update the firmware (latest 1493) on our EML-Eseries Robotic controller where it crashes after about 10% "robotics failed to initiate flash" am i over looking something ? is this a hardware issue?

I have attached a screen dump if anyone has any advice

Regards

Brian

[Torsten.]

There are a couple of dependencies.

First try this.

telnet to the library itself and run

/>show firmware rev

(use cliadmin/clipwd to logon)

This will show the running versions.

[spekyteky]

Thanks Torsten ill get back to ASAP...............Brian

[Torsten.]

Since there are a lot of dependencies between the firmware and commandview tl, I prefer to update without CVTL.

However, there are steps needed, if the running versions are too old.

We will check, if these steps are needed for your library.

[spekyteky]

Hi Torsten,

Sorry for the late reply, been really busy with other stuff, so we ran the command and here is the output.....

Current Firmware Revisions Interface Manager firmware revision: I274

Tape Library firmware revision     : 1493 (7.18.00)

Tape Drive firmware revisions:

Drive#      Drive Name            Firmware Revision

1                                

2                                

3

4                                

Interface firmware revision:

Interface#  Interface Name  Firmware Revision

----------  --------------------  -----------------

1            HP NS  E2400FC-4G      5963

2           HP NS  E2400FC-4G      5977

3          HP NS  E2400FC-4G      5977

/>

Hope this helps a bit, please let me know if you need anything else

Much Appreciated

Brian

[Torsten.]

Interface Manager firmware revision: I274  is current.

Tape Library firmware revision     : 1493 (7.18.00) is current.

Did you remove the drive information?

The first IC needs still an update from 5963 to 5977.

This looks good so far. Is the library up and running?

Run

/>show lib status

For the update:

locate the file LTT_HP_E2400-4G_5977.frm.

use FTP and put this file onto the library (use "bin" mode).

From the telnet session check with

/>show firmware avail

and start the update

/> download interface 1

This takes some minutes, then check with

/>show firmware rev

[spekyteky]

Hi Torsten,

/>show lib status

Component              Status   Description

---------------------  -------  ------------------------------------------------

Advanced Features  

Secure Manager       Yellow   Initializing  

Encryption Key Mgr   Green    Disabled - Backup Software is currently selected as the Key Manager   

System Health          Red      One or more storage system components are in a n error state. 

Library              Green    Operational 

Robotics:    

Frame 1            Green    Operative;  Picker Empty                        

Sensors:     Frame 1            Green    Operative  

Drives:    

Drive 1            Yellow   Initializing - Discovery and settings check in                                  progress                                         Drive 2            Yellow   Initializing - Discovery and settings check in                                  progress                                        Drive 3            Yellow   Initializing - Discovery and settings check in                                  progress                                        Drive 4            Yellow   Initializing - Discovery and settings check in                                  progress                                       Interfaces:    

Interface 1        Red      Unable to communicate with IFC    

Interface 2        Green    Ready     I

nterface 3        Red      Unable to communicate with IFC  

Interface Manager    Green    Operational

/>

one issue here.......the system lists 3 IC's but there is only one physically in the system do you know how if I can remove those from the system using the software and how would i do it?

Regards

Brian

[Torsten.]

Looks like the lib is still initializing? This can take 40 minutes or more (inventory takes that long).

Could you take a picture of the library back side?

[spekyteky]

Ill get back to you ASAP Torsten..............

[spekyteky]

attached image as requested Torsten...........Blue LED is solid while the orange is Blinking........