Error 1040:no devices specified for all devices are now offline

[lorenzo cariddi]

Hi,

I have an Ultrium 3-SCSI.
I received the error
Error 1040:no devices specified for all devices are now offline

Why?
Please, help me for fix the problem

Many thanks
Lorenzo

[TapeDrive Killer 1 2]

This means that the drive is offline or another error made the drive go offline, can you please attach the job log and the aplication event log?
Pablo Alvarado Siles

[lorenzo cariddi]

Hi Pablo,

many thanks for your reply.
In attachment the log of job

The drive is online.
When you start the scheduled task, I get this error

[TapeDrive Killer 1 2]

It doesnt really say what is the problem any way I recomend you to upgrade to the latest 3.5 and create a new backup job.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=co-70596-1

Pablo Alvarado Siles

[lorenzo cariddi]

Many thanks for your replay, but the link for upgrade is for download the version 3.5 sp2.

That is the currently version of my software installed.

my backup job is not running for this error
Error 1040:no devices specified for all devices are now offline

but the media in the ULTRIUM there are!!

I'm desperate! :(

Thanks

[TapeDrive Killer 1 2]

That is the latest build of 3.5sp2, let me ask you this: does the job fail with error 1040 right away?

Pablo Alvarado Siles

[lorenzo cariddi]

The error appears immediately after the start job.

Thanks

[TapeDrive Killer 1 2]

you have build 34497 so upgrade to 47065 you should also have the latest driver here is the link
http://h18006.www1.hp.com/products/storageworks/tape/smartcomp/hpstorageworkstapedrivers1.zip

Pablo Alvarado Siles

[lorenzo cariddi]

ok, thanks for your reply

now try these drivers

Tells you later ;)

[lorenzo cariddi]

Unfortunately the work is still not working

In attachment the screen of media status in the section "identify media"

Many thanks for your support
Best regards

[TapeDrive Killer 1 2]

go to devices then 1 click into the autoloader take a screenshot of that and paste it here.

[lorenzo cariddi]

In attachment the screen for windows devices

in next post, the screen for windoes storage slots

thanks

[lorenzo cariddi]

storage slots

thanks!!

[TapeDrive Killer 1 2]

Click on the autoloader I need to see the message that explains why is offline.

[lorenzo cariddi]

attached the autoloder screenshot

there aren't error

[lorenzo cariddi]

attached the autoloder screenshot

there aren't error

[TapeDrive Killer 1 2]

Lorenzo what I ment to say is to clik 1 time on the autoloader I attach a screenshot what I think is happening is that the tape drive is detected as a stand alone and not as part of the autoloader devices. Check the server's devices and then check the autoloader devices, if the tape drive is under the servers devices then right click on it and move it under the autoloader devices.

Pablo Alvarado Siles

[lorenzo cariddi]

ok,
thi is the autoloader status
Library Devices
Status: offline
Action: idle
Initialized state Error 4071: Cannoot find device
Devices:1
Storage slots:8

In "device manger" of system there aren't problems or unknown devices

Now I try to reinstall the software

[Lu Heuro]

Hi,lorenzo and TapeKiller:

have this problem solved? I found the same topic in the forum, http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1189838
but the same, problem is still pending there.....
can HP provide a clear solution?
I'm also mad about this error....

[lorenzo cariddi]

Dear Lu,

I have not contacted support, but I think it will be the next operation...

After reinstalling the software, autoloder is offline...

Lorenzo

[Syedfurquan]

Hi Everybody,

I am facing an issue in Data Protector Express.

We have data protector 3.5 single server edition and in the device it is showing offline. Can anybody help me out how to make it online.

Its very urgent.

Regards

Syed

[h-coy]

I'm using data protector express 6.0 and have the same problem.  is there any solution?

[sebihiy]

me too I'm using data protector express 6.0 and have the same problem. 

is there any solution?

[treciox]

I have exactly the same problem.  is there any solution?