Error: Driver is not intended for this platform

[Pieter van Dieren]

Tape drive: HP Ultrium 448 External
Adapter: HP Single Channel Ultra320
Windows: Windows 2003 Small Business Server
Server: DELL
Backup software: Brightstor Arcserve 11

I've always been using a HP 40gb DAT drive but I'm now trying to install the Ultrium.

I've added the Ultra320 adapter. According to Windows the installation is correct although the scsi adapter is not shown during startup.
(I also have an older Adaptec Ultra160 adapter installed. Should I remove this adapter?)

Anyway, the tape drive is connected to the adapter and is listed in the Windows Device manager but with a red cross.
When I try to install the driver for the tape drive, I get the error "driver is not intended for this platform".

I have no idea how to solve this.
Any suggestions?

Regards,

Pieter

[Lewis Finch]

If the adapter isn't seen during POST then there could be a connectivity issue. Try connecting the drive to the Ultra 160 to eliminate that possibility. It should work fine on that card.

[Pieter van Dieren]

Lewis,

What do you mean with 'not seen during POST'?

After I posted this question, I noticed that the drive is mentioned correctly in the Backup Software by the way. And it seems to work from there.
Windows on the other hand still asks for the correct driver.

I added the new 320 adapter because I assumed this would increase performance.

Thanks,

Pieter

[Lewis Finch]

POST means during the boot process. If the drive is being seen and can be used by the backup software then you have a conflict between the backup app and the windows backup app. It depends on what you want to use. If you want to use your 3rd party software, disable Removable Storage in services and all will be well.

[Pieter van Dieren]

Lewis,

Thanks.
I want to use the 3rd party software, so I guess it will work this way.
We'll see: tonight the driver will make its first backup.