Firmware Download Error LTO-9 Ultrium 45000

[leojo2024]

Hi Everone

I have Server Dell With PercH840 Connected to LTO-9 Ultrium 45000 everthing is ok until 2days ago Backup and Restore was going well.

I tried to start NEW job tape backup with using Veem insert the tape the following error was showing

1- device is offline (disconect the device and connect it again and it ok now)

2- no tape was showin in media inside the library (tape is allready in the tape device)

3- close the veem and try to reinitialize the tape every time i start instializing get different errors

4- trying change the tape with 5 another tape and the same error again

last try is to update the device firmware with using (HPE library and tape tools) i get enter the vaild token .

 I hope the someone can help me thank you so much

[Mohammed_I · Accepted solution]

Hi leojo2024,

This firmware version is for use only when NOT using Secure Mode with hardware-based encryption. To disable Secure Mode, 
this firmware must be installed before you can deactivate the feature from the library RMI. For details, 
see the library user guide and the HPE StoreEver MSL Tape Libraries Encryption Key Server Configuration Guide.
I am enclosing the firmware link : https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-b0fffe53e6db495a
Once done if you still notice we need a support ticket from HPL&T .

Thank you. HPE Community team.

[support_s]

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