Having trouble recognizing tape in ArcServe 11.1

[Andy_227]

Specs:
Win 2K Server with SP4
HP SureStore DLT1 with firmware V024/OEM1
Adaptec 29160 SCSI card with latest firmware

The Computer Associates website state that I need firmware 3618 with that particular drive to run it properly. I cannot locate that firmware. I have tried to update to V050/OEM1 which is the latest firmware on HP website, but it always fails.(POST error?) The ArcServe program sees the drive, but not the tape(neither blank nor used). My coworker and I have spent almost a day on this. Any help would be appreciated.

-Andy

[CA1273616]

hi andy

was this dlt tape used in arc server before.
as tapes used in windows backup r not recognised by arcserver and vice versa.

was this dlt working from day one or no in Arc Serve software?
also pls note if it was not working from day in arc server have u tried to use windows backup software. (for this u will have to stop the arc serve servics).

pls let me know.

rgs

ashok