HE: sled position not found

[exovatech]

 Has anyone seen the below error  before ?

This error has come up on a remote Tape library which seems to be an issue with the robot can't reboot or get support ticket to analys ,so I am more wondering if anyone has seen this before and  if it can be repaired ?

17.10.27 20:08:52.94 Libctrl task Error - HE: sled position not found

     Return status: 0x80 - command failed

     Global error code: 0x9B - HE: sled position not found

     Robotic movement error: 0x3B - unable to locate magazine slot positions

     Current command: 0x15 - move cartridge

     Task originator: 0x02 - CDB interpreter task

     Extender library specifier: 0x00 - master library

     Source element type.: 0x04 - tape drive

     Element number: 0x02, 2

     Destination element type.: 0x02 - storage slot

     Element number: 0x09, 9

     Component ID type: 0x02 - medium PVT (barcode)

     Component ID: BAT658L6

[Curtis_Ballard]

You indicate that the library can't be rebooted - that suggests that the library controller may have encountered a software error.  Have you tried pulling the power cable then plugging it back in to force a hard reset?

This specific error code has been known to be caused by software errors.