Help Error LTO-5 SCSI Ultrium 3280

[lucasl]

Buenas Comunidad,
Comentarle que hace tiempo compré una unidad Ultrium 3280 en 2017. Desde entonces, ha funcionado perfectamente Utilizando el Programa LTFS Configuración(Tape Driver HUJ4331D5U) 

Ahora hace días comenzó a tener unos problema:

1.- Comenzó a Copiar mas lento los datos hacia la cinta LTO.

2.- Cuando esta copiando los datos a la  Cinta LTO, la unidad se desmontaba y se pierde, dando un error que se tenia que "Crear asignación" nuevamente. luego me indicaba que tenia que chequear/ reparar la LTO

3.- Ahora cuando ingreso la cinta LTO directamente me sale este Error (DeLoadUnload: load operation failed - error code 0x45D)

Creo que podría deberse a que el firmware actual (X64D/Standalone) debe actualizarse.

Creo que debe ser alguna falla del equipo?,

Creo que debeser la tarjeta de PSI : SAS9207-4i4e H3-25434-00H?

He buscado en el sitio web de HPE y he encontrado que hay una actualización de firmware, pero no puedo descargarla porque está bloqueada por que tengo que ingresar en "Contrato y Garantias" todo los dato , los cuales no tengo por que soy el cliente final.

igual intente colocar los poco datos que me indica y sale un error  que no se encuentra en su lista. 

ItemProduct serial number    Product number    Product location   Assign nickname   Ownership type 

¿Hay alguna forma de actualizar mi firmware? o ver cual es la falla que tiene?.

abajo coloco las imagenes de los errores que me presenta

https://subir-imagen.com/i/wHJ3j 
https://subir-imagen.com/i/wH6o6
https://subir-imagen.com/i/wHvgW
https://subir-imagen.com/i/wHewI
https://subir-imagen.com/i/wHVnB
https://subir-imagen.com/i/wHbzA 

Google Translated:

good community,
Let me tell you that some time ago I bought an Ultrium 3280 drive in 2017. Since then, it has worked perfectly Using the LTFS Configuration Program (Tape Driver HUJ4331D5U)

Now a few days ago he started having some problems:

1.- It began to copy the data to the LTO tape slower.

2.- When you are copying the data to the LTO Tape, the drive was unmounted and lost, giving an error that you had to "Create Mapping" again. then it told me that I had to check/repair the LTO

3.- Now when I insert the LTO tape directly I get this Error (DeLoadUnload: load operation failed - error code 0x45D)

I think it could be because the current firmware (X64D/Standalone) needs to be updated.

I think it must be some equipment failure?

I think it must be the PSI card: SAS9207-4i4e H3-25434-00H?

I have searched the HPE website and I have found that there is a firmware update, but I cannot download it because it is blocked because I have to enter all the data in "Contract and Guarantees", which I do not have because I am the final client. .

I still try to put the little data that it tells me and an error appears that it is not in your list.

ItemProduct serial number Product number Product location Assign nickname Ownership type

Is there a way to update my firmware? Or see what is wrong with it?

below I place the images of the errors that it presents me

https://upload-image.com/i/wHJ3j
https://upload-image.com/i/wH6o6
https://upload-image.com/i/wHvgW
https://upload-image.com/i/wHewI
https://upload-image.com/i/wHVnB
https://upload-image.com/i/wHbzA

[support_s]

System recommended content:

1. HPE StoreEver LTO-5 Ultrium 3280 SAS Tape Drive - Troubleshooting

2. CUSTOMER NOTICE: (REVISED) HP StorageWorks EML E-Series Tape Library LTO-5 Ultrium 3280 8 Gb Fibre Channel Drive firmware version I3AS released

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[NarayanKK-SO]

Hello @lucasi

The error indicates more like a cleaning issue. Did you ever use a cleaning tape on the drive ? If yes, how many times was it used ? If not, try using a cleaning media and test the access again ?

https://support.hpe.com/hpesc/public/docDisplay?docId=c05045083&docLocale=en_US - Check this link for LED indication and identify the exact error code.

Device warranty Expired as on 2017-11-14. Warranty case cannot be raised.

I have downloaded the FW file and can share the same. Please provide me with a FTP link to upload the file.

Will wait for your response.

Thanks

[NarayanKK-SO]

@lucasl

Please let me know if you still need assistance with this post ? If so, please share the FTP link so i can upload the FW file. Or use the HPE LTT SW to perform the upgrade. Make sure the backup SW services are stopped before running the tool.

Thanks,

[lucasl]

Buenas.

Te comento que ya intente usar la cinta de Limpieza reiterada vecez y no soluciona.

en panel de los led. no marca ningun tipo de error, cuando ocurre el problema. solamente se desconecta la unidad y posperior ya no da.

[lucasl]

Te envio el enlace de Onedrive , para ver los programa si se puede solucionar 

https://1drv.ms/f/s!AoTh4FfgP2ZRpgG4Ii-3lRuRp1f5

[NarayanKK-SO]

@lucasl 

I have uploaded the FW file. Use LTT SW to perform the upgrade. Let me know if you have any issues/queries..

Thanks

[lucasl]

Hola.

Le comento que lo actualize el firmware  que me pasaste.

ya no me da error al abrir el programa LTFS Configuracion.

pero me sale el siguiente error al crear una asignacion(unidad).

Adjunto Imagen:  https://ibb.co/Yj51X5g en esta imagen me sale como si la cinta necesitara ser revisada. pero  no esta insertada 

al momento de ingresar una cinta utilizada se desmonta la unidad dando lo siguiente errores:               https://ibb.co/vj288st

https://ibb.co/tCyB4C8

Pero si coloco una nueva cinta: me alumbra 4 Leds  que significa lo sigueinte:

Firmware is being reprogrammed.

None. Do not reset or power cycle the drive.

[NarayanKK-SO]

Hello,

I have not seen this error before. Did you try to un-map and remap the drive and test again ? Did you try a diff tape and test ? Try a new tape and start by copying the files and check the access. 

Thanks