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HP Autoloader 24x6 - Stray Tape Stuck

 
Bhupendra Mistry
New Member

HP Autoloader 24x6 - Stray Tape Stuck

I have an HP 24x6 with a stray tape stuck and cannot get it out. The machine says to put in an empty cartridge but no joy in the tape coing out. I get error code 59, the y-motor has jammed. Is they any way I can get the tape out and get this machine working again
9 REPLIES 9
Munir_1
Trusted Contributor

Re: HP Autoloader 24x6 - Stray Tape Stuck

Yes you can try Power cycling the tape drive, turn the power off disconnect the Scsi cable
Power the drive back on, insert and empty magazine and then try to eject it
If that did not help try force eject by pressing the eject button for 7 Sec or more, or hit the eject 3 times.
If the drive is internal drive just shutoff the server wait for few sec and power up again, then try force eject.
If that did not help, the next would be to Run Library and tape tools, and flash the firmware, with the magazine in drive that will force eject the tape.

http://h18004.www1.hp.com/products/storageworks/ltt/compatibility.html

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg51173
Mohammed Ali_2
Valued Contributor

Re: HP Autoloader 24x6 - Stray Tape Stuck

Hi Bhupendra,

If Munir's recommendations don't work and if you want to manually remove stuck tape you call tech support to help you remove tape. It's a relatively easy and harmless operation.

Good luck

Mohammed
Lewis Finch
Honored Contributor

Re: HP Autoloader 24x6 - Stray Tape Stuck

If you want to post your email address, I can help
"You can't lead the orchestra without turning your back to the crowd"
Bhupendra Mistry
New Member

Re: HP Autoloader 24x6 - Stray Tape Stuck

email me on bhupendra.mistry@yahoo.com

I've tried all of the above except flashing the firmware using tape tools.

Might need to do it manually. Please help.
Lewis Finch
Honored Contributor

Re: HP Autoloader 24x6 - Stray Tape Stuck

Yahoo returned your email as not recognized
"You can't lead the orchestra without turning your back to the crowd"
Bhupendra Mistry
New Member

Re: HP Autoloader 24x6 - Stray Tape Stuck

Sorry

bhupendra_mistry@yahoo.com
Justin Wong
New Member

Re: HP Autoloader 24x6 - Stray Tape Stuck

I have this problem also.
Please help.
juswong1@yahoo.com
CA756694
Honored Contributor

Re: HP Autoloader 24x6 - Stray Tape Stuck


Lewis and I wrote this recently:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=42856&prodTypeId=12169&objectID=c00061239
Eagles may soar in the clouds but weasels don't get sucked into jet engines
Tj_14
New Member

Re: HP Autoloader 24x6 - Stray Tape Stuck

I got the "stray tape" yesterday and today I got "tape stuck". With the first message I had to use the empty caddy to get the tape out. The second message was able to just the caddy the tape came from to begin with.

Does this alert mean the drive is going out?