HP DDS4 40Gb USb drive veritas backup exec 10 issue

[KingThierryHenry]

The drive is installed using latest hp drivers on windows 2003 small business server sp1.
Veritas backup exec 10 sp1 recognises the drive but when I add a tape to the drive, backup exec does not detect it.

[Satish M.S.]

Hi Henry (Arsenal FC is my favorite too!):

Have you disabled Removable Storage in the Services Window?

Also, do the following:

1. Download and install (with default options) Library & Tape Tools (L&TT) from the HP website, i.e., www.hp.com/support/tapetools

2.Before running the L&TT, please make sure that all backup services are stopped and also ensure that the Removable Storage is disabled.

3. Once you run L&TT, choose Hardware Scan for the Scan Mode and NTMiniport for the I/O mode.

4. The L&TT will scan and detect the tape drive.

5. Next, you can run a couple of tests, for example:
1. run the media analysis test
2. perform a simple read/write test.

This will qualify that the hardware is working correctly.

I also suggest you to visit, http://www.support.veritas.com/
for further suggestions.

Thanks,
Satish