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тАО02-14-2004 06:22 PM
тАО02-14-2004 06:22 PM
HP dds4 tape drive
I m facing a problem in using a HP DDS-4, it's number is C5683A and using HP dds-4 data cartridge C5718A. This device installed on "Netserver LC 2000 U3" and operating system is winnt 4.0 . Before sometime ago it was working properly, but now when i read the old tape cartridge (which was written on the same tape drive), drive shows blank tape in the tape device. I used the winnt's Backup software for writting the tape, and now i m not able to using the tape drive. i chacked the properties of this device and are shows device is working porperly. i don't which driver i have to installed for the device if i re-installed.Can u please let me know the where can i get the driver, and i want to use the other software for using the tape writting instead of Winnt4.0 Backup software.Please help me out this problem.
I'll be thankful to u.
Regards
Amar
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тАО02-15-2004 04:43 AM
тАО02-15-2004 04:43 AM
Re: HP dds4 tape drive
Once you navigate through the support selections, you'll get to the "download software and drivers" page, and then you can pick the NT4 driver. It should get you to here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_USтМй=English+%28US%29&pnameOID=18545&prodSeriesId=63890&prodTypeId=12169&basePartNum=co515&locBasepartNum=co515en&os=Microsoft+Windows+NT+4.0&tech=Driver
To test your drive out, I would suggest installing HP L&TT (www.hp.com/support/tapetools), and run the read/write test on a known good (or new) tape.
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тАО02-16-2004 12:05 AM
тАО02-16-2004 12:05 AM
Re: HP dds4 tape drive
You also asked: i want to use the other software for using the tape writting instead of Winnt4
You can try other backup software programs such as Tapeware, Veritas etc.
You can download a trial version of tapeware from this link (it's free for 30 days):
http://www.tapeware.com/
But please be advised that this new backup software wont be able to read the tapes you backed up on the native backup.
Good luck
Mohammed
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тАО02-16-2004 08:14 AM
тАО02-16-2004 08:14 AM
Re: HP dds4 tape drive
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тАО02-16-2004 08:20 AM
тАО02-16-2004 08:20 AM
Re: HP dds4 tape drive
Thank you very much for your kind words. HP is proactive in anticipating the issues the customer may have. That's why we have L&TT available and easily accessible to our customers. Customer satisafction is paramount to HP.
Good luck