hp storageworks Ultrium 215 ejecting tapes

[wilson Mudzingwa]

I am facing an unusual problem here .if i try to load a tape it ejects after a while.Ts not loading tapes.any help really appreciated

[CLin_1]

could you provide the OS? backup application? Internal/External?

[wilson Mudzingwa]

iam facing this problem without the tape being connected to the server.i suspect it could be a hardware problem.i was working fine before .

[Barrie_Evans]

Are you using the same tapes that you been using previously, or are they different tapes? If they are different, then please ensure that they are generation 1 tapes, as the 215 will only accept generation 1 tapes. Also, please note that expired cleaning cartridges will be ejected immediately.

If this isn't the problem, then I would suggest connecting the drive to a system, and downloading Library and Tape Tools (www.hp.com/support/tapetools), and extracting a support ticket. The ticket can then be attached to this thread for us to take a look at.

Best regards,
Barrie