HP SureStore Tape Autoloader 1/9 Hard Error: library controller unable to communicate with transport

[hat70]

Hi there,

I have got an HP Surestore Tape Autoloader 1/9 and just wanted to test it. Already on the first use I got the following message on startup:

HARD ERROR

Library controller unable to communicate with transport.

Failed to establish communication with transport.

> "more":

HARD ERROR

Failed REZERO

> "more":

HARD ERROR

Timestamp invalid

Code 27, Qualifier 94

Sequence ...

253,172,133,184,247,0

< "more":

HARD ERROR

Suggestion (1/3)

Run 'Recalibrate Library' diagnostic test

< "more":

HARD ERROR

Suggestion (2/3)

check host is idle, and power cycle the library

< "more":

HARD ERROR

Suggestion (3/3)

Replace Library Transport Assembly

The Recalibrate Test doesn't help, resp. it leads to the same error.

A power cycle even doesn't help.

What's about the 3/3 suggestion? What is the "Transport Assembly"?

Because I can't find anything about the error message and what's communication with transport means (maybe to device part that moves the tapes ???) I would be looking forward for any help.

Does anyone know how to fix this problem?

is there any documentation about this problem?

Is that an unrecoverable hardware failure?

Thanks in advance

[thomasr]

I suspect that the transport assembly is the robot or picker, which transports

a tape from and to a slot or load port or drive.

This is a pretty old autoloader; I assume it's not under support anymore.

If so, and you're willing, you can open it up and see if there is anything

blocking the picker from moving.  Usually they're on some sort of rail,

and can be moved back and forth and around with a gentle finger push.

Being mechanical devices, the lubricants may get stuck after a period

of disuse, and a gentle touch may be enough to get it unstuck.

Check to see that the cabling is correct, both internal and external.