HPE STOREEVER MSL6480 Has 2066 Event Error

[rsvd88]

Hello There, 

My HPE Storeever msl6480 has 2066 Event Error. The robotic Doesnt moved correctly. I already followed the Instruction on Manual Documentation but The Robotic cannot Scan Inventory either. 

Maybe someone had same problem like me. 

[support_s]

System recommended content:

1. HPE StoreEver MSL6480 Tape Library User and Service Guide | Error events

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[Prabha_Sengar]

Hi @rsvd88 

Good Evening,

Please follow the below procedure for the Library startup process failed during the inventory scan issue (Error code 2066):

Steps to be followed:

1. Power off the library and then check inside library for any obstruction the robotic assembly may be hitting.

   • Extending one magazine at a time, ensure that all tapes are pushed fully into their slots.

   • Clear any obstructions from the bottom of the library.

   • Clear any loose tape cartridge from the elevator.

   • Check the tape drives for a loose, uncontrolled, or stuck tape cartridge.

     Return loose or uncontrolled tape cartridges to the appropriate magazine storage slots. For instructions, see Clearing obstructions from the library.

   Power on the library.

2. If the error event reoccurs, power off the library and then verify that the robotic assembly is level within the module.

   If the module was recently moved or the robotic assembly replaced, the assembly could be out of alignment, correct if necessary.

   Power on the library.

3. If the error event reoccurs, power off the library. For instructions, see Locking or unlocking the robotic assembly manually. Ensure that the robotic assembly is left in the fully locked position.

   Power on the library.

4. If the error event reoccurs, check the event log for additional events or event detail that provide more specific information.

5. If the issue is corrected, continue with the next debugging step or return the library to normal operation and clear the event codes.

6. If the error event reoccurs, replace the robotics assembly.

Please do let us know in case if you face any difficulty.

Regards,

Prabha Singh

[rsvd88]

@Prabha_Sengar 

Hai, there.
Thank for advance.
I'm already followed all instructions above. Assembly the robotic, clean
all robotic and spooler tape, take out all the cartridges, check obstacles
maybe hit the robotic movement. But, the output still same, doesnt work
properly and the event error still 2066. The movement of robotic are likely
process take LTO then move to drive, event robotic not get LTO.

Maybe any suggest , what should I do?

[Prabha_Sengar]

Hi @rsvd88,

Apology for the delay in response.

Please share the syslogs for further analysis and also please have the robot reseated and check (Pull the robot manually to its highest height and let it descend manually to see if it stops anywhere).

Regards,

Prabha Singh