MSL2024 Drive Comm.-Err./Code: F1 00

[pymsh]

Hi,
I have a problem on MSL2024.
The LCD displays message below:

Drive Comm.-Err.
Code: F1 00

At this time, web management interface displays this error message:

09.07.22 02:44:50.44 Library Error - HE: drive communication error
Return status: 0x80 - command failed
Global error code: 0xF1 - hardware error, drive communication
Module error code: 0x01, 1
Task originator: 0x00 - Libctrl task
Extender library specifier: 0x00 - master library
Sub error type: 0x01 - native SDCI error
Data: Sdci return code 20, Error code 01, USART error code 00, number retries 00
Source element type.: 0x04 - tape drive
Element number: 0x01, 1

Any help or advice?
Thanks.

[TapeDrive Killer]

Try reseating the Tape Drive. Take the drive out then plug it back in.

Pablo Alvarado Siles

[pymsh]

Hi Pablo,
I pulled out the drive and pushed it back to its slot, but the error was remained.
Any other advices?
Thanks.

[TapeDrive Killer]

If your drive is half height then try pluging the drive on the top bay, if the problem follow the drive then you will need to call HP.

Pablo Alvarado Siles

[TodorP]

I had the simmilar problem with CU:

|__ 14:29:23 - 2024/12/07 Crit:0x00A3 HE: drive communication error
|__ Suggested service action: Power-cycle the device and retry the operation.
|__ Re-seat the tape drive to ensure a good connection to the device.

|__ 14:29:23 - 2024/12/07 (Code 0xF1) Crit:0x00a3 HE: drive communication error
||__ Return status: 128 (0x80) command failed
||__ Global error code: 241 (0xF1) HE: drive communication error
||__ Module error code: 1 (0x01)
||__ Task originator: 0 (0x00) Libctrl task
||__ Extender library specifier: 0 (0x00) master library
||__ Source element type.: 4 (0x04) tape drive
||__ Element number: 1 (0x01)

problem has been resolved by re-seating the TD