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Problems with Positioning Slider-Picker of MSL-2024

 
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Occasional Visitor

Problems with Positioning Slider-Picker of MSL-2024

Hi,

we have got an storage Library MSL2024 which has problems with the position of the Slider/picker. After initialisation the silder goes to the left side 1-2mm to far, so that the Sider/Picker is not straigt in front of the magazine or drive. This brings problems with any tape movement.

I have read that there are sometimes problemes with the firmware which causes an error "sled position not found". Currently installed is the Library Firmware     6.40 / 3.20e. But I am not sure that this is the right one.

Does anybody know which is the right firmware and /or how we can correct the position ?

HP MSL2024 1 LTO-4 Ultr 1760 SAS Library
MSL G3 Series
Produktnummer: AK378A
SN DEC024028A
Currently Installed Library Firmware     6.40 / 3.20e
Bootcode Firmware Revision     0.80
Library Controller Version     LCM 1.1
-----------------------------------------------------------------------------
Ultrium 4-SCSI - SAS
SN HU1022AFRT
Firmware Revision     U62W

3 REPLIES 3
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Acclaimed Contributor

Re: Problems with Positioning Slider-Picker of MSL-2024

Version 6.40 is already the latest.

If you have mechanical problems with the box, call HPE, they will swap the chassis including the picker.


Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Highlighted
Occasional Visitor

Re: Problems with Positioning Slider-Picker of MSL-2024

HP  want more than 1000 EUR !!! I am sure that there is no mechanical defekt.

It is strange that there is so less info. Just swap when there is a problem - that is not the way we are used to

Highlighted
Acclaimed Contributor

Re: Problems with Positioning Slider-Picker of MSL-2024

The lib is calibrating at power on each time. Thats all you can do - a power cycle.

HPEs support strategy for this product is to swap the whole box, hence there are no other spare parts.

 

IMHO this is a good decision (for customers with support contract), I remember the 200+ different spare parts for a MSL6000 lib - sometimes a real nightmare!

 

Of course you can investigate on your own for mechanical problems (sensors, motors etc), there are parts available on the web.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!