StorageWorks DAT 40x6 Firmware Upgrade FAILED!

[Ercan Eriş]

Dear Todd.

i have H307 and have v3.5 storageworks library tools.

what i need? password for factory overrides?

i must enable factory overrrides ????

[Ercan Eriş]

Dear Dave can you help me?

[CA1120211]

Yes, you need to enable "factory overrides". I don't think HP wants the password posted here as this is not something that they want EVERYONE playing with. I believe I used this contact info:

800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish

The tech that I spoke with was very friendly and helpful. I explained my situation and why I needed the password and he happily gave it to me.

You are for sure at this point right? I mean you checked all the other things first like verifying that multiple LUN support is enabled on the SCSI card, etc?

[Ercan Eriş]

Dear Todd,

i got password and tried immediately receiving firmware upgrade failed..

what should i do?

my scsi card: Compaq Smart Array 5i

how can i understand multi lun enabled or not?

[CA1120211]

I'm not familiar with Compaq Smart Array 5i controllers. Mine is Adaptec 2940 and it has specific parameters both in the SCSI BIOS settings and on the driver load line for Netware OS.

Sorry, but you are kinda moving past my expertise now. I found most of my info at the support sites for Veritas and HP. Search the knowledge bases at those sites.

Good luck...I hope you get your issue resolved.

[CA843380]

Ercan,

Check your firmware revision with LTT, sometimes a "failed upgrade" message occurs when it has in fact been successful. This is being looked into.

Regarding your array controller, I am no expert here, but did a quick search on hp.com , search url below, and it appears that new bios and drivers were recently released for this. Please check you have the latest drivers, bios to ensure your problem is not due to that.

Cheers,

Dave Dewar

http://h20000.www2.hp.com/bizsupport/search/search.jsp?locale=en_US&prodTypeId=12169&prodSeriesId=42915&tx=Compaq%20Smart%20Array%205i%20controllers%20LUN

[Vardan Khachoyan]

Help me please - I can`t find anywhere firmware H107.Can somebody send me it to e-mail vardan@bi-line.am . I can`t find also with LTT

[meloni]

ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware/

here you have the H107 FW for ltt

marino

[CA1145677]

There is now a fix to the problem available, so the downgrade of the firmware should not be necessary, please see the thread below on what is necessary. Many thanks to John Nash who provided this info, I have lost your email address and have not been able to reply.

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=619220


Regards

Angela

[Vardan Khachoyan]

A lot of Thanks - now i try it !! :)