Tape Drive Question

[ITNewbee]

Hi. We have a Windows Server 2008R2 and a NAS unit with a tape backup an HP AQ281A LTO-5 tape drive using an Adaptec 1045 adapter and Novastor software. The tape backup stopped appearing in the devices and the Novastor backup continually fails. I did a HP Diagnostic and it says the tape unit is working but it does not appear as a device when I go to "Computer". Sorry I am not too technical. Any suggestions would be appreciated.

[DR89]

Hello ,

Pease refer to the below URL for StoreEver BURA Compatibiltity Matrix,  page number 22 and 23  for the available Software partners which are supported with the LTO-5 Extranl HH Tape drive . Unfortunately we dont see "Novastor backup " listed under the supported software for the LTO- 5 HH External Tape Drive. 

URL : https://support.hpe.com/hpsc/doc/public/display?docId=c04616269 

[Dane_L]

Please make sure you have the device driver loaded for the tape drive. They can be found at the following link.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_eb39bdd2fa074c218499c52127#tab-history

What type of server is this is in?

[Moderater Note: Borken link has been replaced]