Ultrium 920 Tape Drive Not Appearing in ARCserve

[Duncan Aynsley]

Has anyone encountered the following problem before?

Server: Proliant DL380 G5 with SC11Xe SCSI controller fitted. StorageWorks Ultrium 920 drive is fitted in external unit.
O/S: Windows Server 2003 Standard Edition R2 SP2
Software: BrightStor ARCserve 11.5 SP3 with Device Support Update 11

Problem encountered: The tape unit and SCSI card appear in Windows Device Manager (the SCSI card appears as an LSI card). The SCSI card is listed under Device Manager in ARCserve; but the tape drive does not appear. The tape drive does appear under the "Destinations" tab when the backup wizard is run; and also appears when Device Group Configuration is run.

Thanks

[Lewis Finch]

try disabling the Removable Storage Service and see if that helps.

[Duncan Aynsley]

The Removable Storage service is disabled.

[Charles (PECC)]

Is the adaptor supported by CA, we had/have similar problems with unsupported adaptors but trying to work out what HP adaptors are supported is difficult as CA only list by manufacture name and not OEM name!

[Kalidoss.Sankaran]

Try re-installing the ARC Serve backup software and get assistance to try installing the Arc Serve Drivers for the Tape Drive.

Thanks