StoreOnce 5200 - Call Home on wrong NIC

[Cali]

Hello,

we have configured the 5200 with 1GB for Management only  and 10GB for Data only.
We see, that Call Home only works, if we pull the 10GB Cable.
As we plug In 10GB Call Home seems to switch to 10GB back.
The 10GB have go Gateway set.
How can we fix Call Home to the 1GB Management?

Cali

[rwhitaker.cr · Accepted solution]

Hello @Cali,

Thanks for using HPE StoreOnce Backup Storage Forum.

By pulling the 10G cable to have the StoreOnce Call Home to work sounds like there is network configuration rule not allowing the 10G on the Internet.  Did you mean that "The 10G have NO gateway"?  

Try setting a route under the 1G to the gateway/port that have access to the Internet.  Hope this helps.

[Cali]

Hello all,

got a response from Support.

Call Home always tries to connect using the fastest NIC.
In my case, this is the 10GB Data NIC, that has no Internet connection.
Even the 10GB NIC has no Gateway set.
The solution is to set a Static Route to HPE Backend Server.

Here is the Way, how to:

So let’s say you have two networks

Network 1 with IP x.x.x.x going over gateway y.y.y.y
and
Network 2 with IP a.a.a.a going over gateway b.b.b.b

Now you need network 2 to go to the remote support

You would then configure a static route to the 15.x.x.x network over gateway b.b.b.b

You can also just configure routes to all midway servers but they do change from time to time

Procedure

1. On the main menu, select Settings.
2. In the Hardware section, click the Networking panel.
3. On the Networking screen, select Edit configuration on the Actions menu.
4. On the Edit Configuration screen, click the edit icon ( ) for the port set.
5. On the Port Set screen, click the edit icon ( ) for the subnet.
6. On the Subnet screen, do one of the following:

• Add. Select Add route on the Actions menu. Use the Add Route dialog to add a route.
• Edit. Click its edit icon ( ) on the Routes panel. Use the Edit Route dialog to change settings.
• Delete. To delete a route, click its delete icon ( ) on the Routes panel. Use the Delete Route dialog to delete the

route.

1. Settings for adding and editing a route

• Target address. The IP address of the target, which may be a specific IP address or the subnet on which it is

located. The final values in the IP address indicate whether this address is a host (specific value) or a subnet (value

= 0). For example:

xxx.xxx.xxx.0 indicates any target on the specified IPv4 subnet.

xxxx:xxxx:xxxx:xxxx:: indicates any target on the specified IPv6 subnet.

• Prefix. Defines the range of IP addresses that are available in the subnet to which the route is being created.
• Gateway address. The address of the gateway through which traffic will be routed to the target host or subnet,

this address must be in the same range as the current address.

1. When you are ready, click OK.

IMPORTANT: Your new settings will not become active until you activate the network configuration.

thx for Help