StoreOnce B6200 Service set not running filesystem not mounted

[MrThinh]

Dear all,

I have a issue about StoreOnce B6200 service set is not running, when i checked log appear filesystem not mounted on node.

Output log:

system/confidencechecker# runtest all
Confidence checks running. Checks will take maximum of 60 seconds. Please wait...
###############################################################################
# #
# CONFIDENCE REPORT #
# #
###############################################################################
Report Date: Mon Jan 08 10:15:09 UTC 2018
Product ID: HP B6200 StoreOnce Backup System
Cluster S/N: hp80c16e242888
Version: 3.12.2-1530.1
Test Type: all
### FILE SYSTEM REPORT ########################################################
File System Check:
[RESULT]
FAILED
[FAULTS]
Segment 1 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 2 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 3 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 4 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 5 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 6 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 7 of file system ifs1 on node hpc16e242888-1 is in backup state.
Segment 8 of file system ifs1 on node hpc16e242888-1 is in backup state.
File system ifs1 is not mounted.
Incorrect usage size reported for file system ifs1.
File system ifs1 is not mounted on node hpc16e242888-1.
File system ifs1 is not mounted on node hpc16e242888-2.
### INTERNAL NETWORK REPORT ###################################################
Internal Network Check on Node-1:
[RESULT]
PASSED
Internal Network Check on Node-2:
[RESULT]
PASSED
### EXTERNAL NETWORK REPORT ###################################################
External Network Check on Node-1:
[RESULT]
PASSED
External Network Check on Node-2:
[RESULT]
PASSED
### SAS CONFIGURATION REPORT ##################################################

Sas Configuration Check on Node-1:
[RESULT]
PASSED
Sas Configuration Check on Node-2:
[RESULT]
PASSED
### NOTE ######################################################################
For any warning or error messages in this report, please consult the troubleshooting
section in the customer user guide and follow the steps to perform corrective action.
### END #######################################################################
Command Successful

Please help me fix this case.

Thanks !

[NeilFlemingHPE]

Please log a support case for this issue. The forums can provide advice but not support for faults like this.