StoreOnce VSA G4 unable to load Free 1TB License

[Davide Depaoli_3]

Hello,

I'm just installed a new StoreOnce VSA G4 to replace aan oldest one. I have activated 1TB free license, but the generated file seems to be wrong. When I upload the file to ther appliance appears following error:

The uploaded license file is invalid and cannot be decoded. Check the file or download the license again.

The serial number used to generate the file is correct.

See attachments fo more details.

thanks in advance

Best regards

Davide

[neutral]

Hello @Davide Depaoli_3,

From your screenshots, I see you have downloaded a file with a different Family Name and Product Name.

Follow the steps to download the StoreOnce VSA Freeware License:

-> Search StoreOnce -> Find the information as specified below in the Tabular column

Family: StoreOnce G4 VSA      Category: Eval | Trial    Product Name: HPE StoreOnce VSA GEN 4 - 1 TB Freeware License.

-> Click the dropdown and select Get License -> After entering the details -> Click Activate -> Download File 

Here is the Link to download the license file: https://myenterpriselicense.hpe.com 

NOTE: Please make sure the tabular details specified above are the same when downloading the file.

Thanks & Regards

Ashik N S

[Davide Depaoli_3 · Accepted solution]

Thank you Ashik, it worked.

Best regards,

Davide

[Sunitha_Mod]

@Davide Depaoli_3 

Hello Davide, 

That's awesome! 

We are extremely glad to know the issue has been resolved.