Web server failed on StoreOnce 4700

[Johnc_3]

Hi,

I can't connect to my StoreOnce 4700 management GUI; a 404 error is displayed.  If I log onto the console I immediately get the following:

"Error: Failed to connect to StoreOnce management services. Some commands may not work.

Problem communicating with FM"

All disk-to-disk backups are working without error.

I'm guessing that the Fusion Manager process has failed.

Is there a way to restart the FM process without having to reboot the StoreOnce device?

TIA,

John

[AlexSimon73]

Hi,

we have the same problem, the StoreOnce is online, we can connect in CLI (SSH), but want to know capacity storage.

cannot connect in Https....

anyone find  a fix without reboot the appliance ?

[Johnc_3]

I took this problem up with HPE and didn't get answer other than, "That's odd".

I found that it occurred when I attempted to delete an individual backup file via the GUI.  The only solution was to reboot the device.

John

[Dane_L]

There is not a mechanism for restarting the FM that is accessible by the user. What version of code are you running on this unit?  My recommendation would be to get a case opened up for us to investigate the issue.