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09-23-2022 12:41 PM - last edited on 09-29-2022 08:43 AM by support_s
09-23-2022 12:41 PM - last edited on 09-29-2022 08:43 AM by support_s
Hi,
Since a day or 2 the CMC is not able to check/download updates and can't show any notifications.
When trying to download the error message appears:
"An error occured trying to connect to the HTTPS server. If using a proxy ....."
We all know this issue with an older version of the CMC but this is the latest.
Also "Test HTTPS Connection" doesn't work.
The Commlog shows
ERROR - java.net.ConnectException: Connection timed out: connect
The preferences.txt has the following "upgradeURL"
CmcUpgradePreference.upgradeUrl=https\://downloads.hpe.com/pub/StoreVirtual/CMC/
Are there some servers down at HPe side?
Got this issue from 2 different locations.
Solved! Go to Solution.
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09-28-2022 05:44 AM
09-28-2022 05:44 AM
Re: CMC 12.8 - Unable to check for updates
Hello @Martijn_G,
The URL address seems to be incorrect. Can you please check and try again?
https\://downloads*****
Regards,
Srinivas Bhat
If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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09-28-2022 12:27 PM
09-28-2022 12:27 PM
SolutionHi Srinivas,
I think I've got it under control now.
In C:\Program Files (x86)\HPE\StoreVirtual\UI\downloads\upgrades.xml there is a faulty entry.
The "DownloadURL" section contains a ftp://@10.10.***** entry that do not belong there.
I also don't know how it came there (on 3 different sites/CMC instances!!!).
After removing that line, it looks al works well, even the downloads!
Upgrades.xml now contains:
<?xml version="1.0" encoding="UTF-8"?>
<Packages>
<FileVersion>20220916_02</FileVersion>
<DownloadURLs>
<URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
<URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
<URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
<URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
<URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
</DownloadURLs>
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09-29-2022 09:28 PM
09-29-2022 09:28 PM
Re: CMC 12.8 - Unable to check for updates
Hello @Martijn_G,
Perfect! We are glad to know the problem has been resolved.
Sunitha G
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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10-07-2022 07:08 AM
10-07-2022 07:08 AM
Re: CMC 12.8 - Unable to check for updates
Hi there,
especially HPE staff. The URLs mentione before are correctly configured at our systems (multiple clients).
Unfortunatly the servers seem to be down.
Can someone from HPE check.
Thanks,
Thomas
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10-07-2022 07:18 AM
10-07-2022 07:18 AM
Re: CMC 12.8 - Unable to check for updates
Just checked and I am able to download the upgrade manifest and updates.
CMC 12.8.00 Build 0102.0
Cheers
Assen
I am an HPE employee
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10-07-2022 07:37 AM
10-07-2022 07:37 AM
Re: CMC 12.8 - Unable to check for updates
Hi Assen.
Thanks for your fast reply.
Perhaps because you are within the HPE network.
When opening within a browser as well, I get forbidden.
"Test HTTPS Connection..." within CMC (12.7 Build 0229.0") at customers site does not work.
Any Idea?
Thanks,
Thomas
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10-07-2022 08:54 AM
10-07-2022 08:54 AM
Re: CMC 12.8 - Unable to check for updates
To get "forbidden" while accessing the site root folder is expected behaviour, the server does not allow listing of files.
But this should work: https://downloads.hpe.com/pub/StoreVirtual/CMC/StoreVirtual_OS_12_8_Announcement.html
You could try to download a 12.8 CMC from here: https://myenterpriselicense.hpe.com/cwp-ui/product-download-info/StoreVirtualSW/12.8/sw_free?&
Hope this helps.
Best,
Assen
I am an HPE employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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10-07-2022 09:43 AM
10-07-2022 09:43 AM
Re: CMC 12.8 - Unable to check for updates
Hi Assen.
I just did some checks with other installations.
It seems to be a problem with the 12.7 CMC. Perhaps because of enforced newer https ciphers.
So I just downloded the 12.8 wich works.
Thank you for your help and suggestions.
Have a nice weekend.
Thomas