CMC 12.8 - Unable to check for updates

[Martijn_G]

Hi,

Since a day or 2 the CMC is not able to check/download updates and can't show any notifications.

When trying to download the error message appears:
"An error occured trying to connect to the HTTPS server. If using a proxy ....."

We all know this issue with an older version of the CMC but this is the latest.
Also "Test HTTPS Connection" doesn't work.
The Commlog shows

ERROR - java.net.ConnectException: Connection timed out: connect

The preferences.txt has the following "upgradeURL"

CmcUpgradePreference.upgradeUrl=https\://downloads.hpe.com/pub/StoreVirtual/CMC/

Are there some servers down at HPe side?
Got this issue from 2 different locations.

[sbhat09]

Hello @Martijn_G,

The URL address seems to be incorrect. Can you please check and try again?

https\://downloads*****

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

[Martijn_G · Accepted solution]

Hi Srinivas,

I think I've got it under control now.
In C:\Program Files (x86)\HPE\StoreVirtual\UI\downloads\upgrades.xml there is a faulty entry.
The "DownloadURL" section contains a ftp://@10.10.***** entry that do not belong there.
I also don't know how it came there (on 3 different sites/CMC instances!!!).
After removing that line, it looks al works well, even the downloads!
Upgrades.xml now contains:

<?xml version="1.0" encoding="UTF-8"?>
<Packages>
    <FileVersion>20220916_02</FileVersion>
    <DownloadURLs>
        <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
        <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
        <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
        <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
        <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL>
    </DownloadURLs>

[Sunitha_Mod]

Hello @Martijn_G, 

Perfect! We are glad to know the problem has been resolved. 

[TW_GER]

Hi there,

especially HPE staff. The URLs mentione before are correctly configured at our systems (multiple clients).

Unfortunatly the servers seem to be down. 

Can someone from HPE check.

Thanks,

Thomas

[Assen]

Hi Thomas,

Just checked and I am able to download the upgrade manifest and updates.
CMC 12.8.00 Build 0102.0

Cheers
Assen

[TW_GER]

Hi Assen.

Thanks for your fast reply.

Perhaps because you are within the HPE network.

When opening within a browser as well, I get forbidden.

"Test HTTPS Connection..." within CMC  (12.7 Build 0229.0") at customers site does not work.

Any Idea?

Thanks,

Thomas

[Assen]

I explicitly disabled my vpn to try it out and I can confirm that it's working.
To get "forbidden" while accessing the site root folder is expected behaviour, the server does not allow listing of files.
But this should work: https://downloads.hpe.com/pub/StoreVirtual/CMC/StoreVirtual_OS_12_8_Announcement.html

You could try to download a 12.8 CMC from here: https://myenterpriselicense.hpe.com/cwp-ui/product-download-info/StoreVirtualSW/12.8/sw_free?&

Hope this helps.

Best,
Assen

[TW_GER]

Hi Assen.

I just did some checks with other installations.

It seems to be a problem with the 12.7 CMC. Perhaps because of enforced newer https ciphers.

So I just downloded the 12.8 wich works. 

Thank you for your help and suggestions.

Have a nice weekend.

Thomas