SV3200 Not Booting

[anubhavdhingra]

Hi,

We rebooted our SV3200 today, and now Its not coming. Whilte connecting to 3rd COM Port, out of the 4 We realized that, its getting stuck at some MMC errors, stating Card Stuck at Programming state. I would like to know the role of the 32 SD Card in the boot process, also if we replace the card or format the card will it help us or create further problems, Also if reimage the system using USB, I am sure the Data in the Disks will be safe and untouched. Kindly assist.  

[SUBHAJIT KHANBARMAN_1]

You must be getting error similar to below,

"mmc0: Card stuck in programming state! mmcblk0 mmc_blk_err_check
end_request: I/O error, dev mmcblk0, sector 10488736
Buffer I/O error on device mmcblk0p6, logical block 372
lost page write due to I/O error on mmcblk0p6
mmc0: Timeout waiting for hardware interrupt."

This is happening due to bad SD card in the Controller. To fix this only option officially is to replace the Controller.

I am assuming other controller is working fine. So after replacement of problematic controller (need to move battery from faulty controller to new controller), then you need to do restore peer to get it fix.

You can't go for reimage of single controller.

In any situation if you think to go for reimage of the system then you will lost all existing data and configurations.

Hope this helps!
Regards
Subhajit

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[anubhavdhingra]

Hi,

Unfortunately the Other Controller is also not booting and throwing the same error. Looks the OS on the SD Card is corrupted. We are raising a Time & Material SUpport case with HPE, to try n see if L3 Support can recover the OS crash on the SD cards.