5406zl slot (module) fails to boot

[Michael Skinner_1]

I have a problem with a possibly faulty module for a 5406zl switch I would like to get a second opinion on.

I power up a new 5406zl that contains two J8702A (24 port Gig POE) modules and I get a indication of a failure in slot A. I check the log and the following errors are displayed.

chassis: Slot A Slave ROM Tombstone: 0x13000101
chassis: Slot A self test failure or unsupported module
chassis: Slot A Failed to boot-timeout-(ROM_ALIVE)

So far it looks like nothing more than a bad module but to double check I swap the module in slot A with the one in slot B. After the module swap and plugging the switch back in both modules fail with the same messages as above. This is not what I expected to see so I continue on with my investigation.

I pull the module that is suspected to be faulty out of slot B and power up the switch again. The switch powers up and slot A is working properly. I unplug the switch and reinstall the suspect module back into slot B and remove the module from slot A. After power up the module in slot B has failed with the original error as listed above.

After all of this I am inclined to seek replacement of the faulty module but am still concerned about the scenario where both modules failed.

What would you recommend my next course of action be?

[Yan Henrichon]

First, do the firmware update. The actual version is K.13.09. If after updating the firwmare you still have problems, contact the ProCurve Support and explain your situation.

I guest you'll have the replacement of both the 5400 with the modules.

HTH. Yan.