HP2920 - Bad code in FLASH

[Transmitter]

Hello, after trying to change the FW of my HP2920 to WB.16.10.0010 I get:

I01
ROM information:
Build directory: /ws/swbuildm/anmrom_qaoff/rom/build/anmrom(swbuildm_anmrom_qaoff_rel_jacksonville)
Build date: Oct 5 2012
Build time: 10:22:22
Build version: WB.15.04
Build number: 10976

Could not open Image file to read device file

Boot Profiles:

0. Monitor ROM Console
1. Primary Software Image
2. Secondary Software Image

Select profile (primary):

Booting Primary Software Image...
Could not open Image file

Bad code in FLASH

Flash memory needs reprogramming or chassis could be faulty.
Use a PC as the console and perform the update procedure
by serial Xmodem download of the current Switch Image.
If unsuccessful w/ downloading, then try replacing chassis.

HP 2920-24G Switch (J9726A)
ROM Build Directory: /ws/swbuildm/anmrom_qaoff/rom/build/anmrom(swbuildm_anmrom_qaoff_rel_jacksonville)
ROM Version: WB.15.04
ROM Build Date: 10:22:22 Oct 5 2012
ROM Build Number: 10976
ROM Image Booted: Primary
Initial Version: WB.15.04
Config File Version: 1.3
BCSI Version: 6
FCSI Version: 6
FEPLD Version: 5
RLEDPLD Version: 2

Copyright (C) 1995-2012 Hewlett-Packard Development Company, L.P.

RESTRICTED RIGHTS LEGEND
Confidential computer software. Valid license from HP required for possession,
use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial
items are licensed to the U.S. Government under vendor's standard commercial
license.
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
20555 State Highway 249, Houston, TX 77070

Enter h or ? for help.

=>

So I tried the LAN Monitor Commands:

hp 1 = doesn't work

jp 2 = doesn't work

speed 115200 = doesn't workdo

do = You have invoked the console download utility.
Do you wish to continue? (Y/N)>

But the xmodem menu doesn't show after I entered the command and pressed "Y" to confirm. After half a minute an error-message appears: ERROR: Download was unsuccessful. Rx failed @ffffffff

Bye the way: speed 115200 doens't work

Is there any advice to fix the problem?

[-Alex-]

Hello  Transmitter,

You may try the procedure from the link below::

https://techhub.hpe.com/eginfolib/networking/docs/switches/WB/15-18/5998-8162_wb_2920_mcg/content/ch11s11.html

Hope this helps!

[Emil_G]

Hello, 

Alex provided the correct procedure for uploading a firmware image using the Xmodem.

But in some cases this error is displayed when the boot.ini file of the switch is corrupt. You can try to delete the file with this command.

=>rm cfa0/boot.ini 

And then boot the switch from either primary or secondary

=>jp1  

or

=>jp2 

The switch will create a new boot.ini file after booting.

[Transmitter]

Hello Alex,

=> sp 115200

 doesn't work. A special character appears: ▒

[Transmitter]

Hello Emil,

I tried serveral times, and the boot.ini will be deleted by rm correctly but it doesn't help.

[-Alex-]

Hello  Transmitter,

You have to change the terminal software rate to 115200 also after it is changed on the switch.

Please check if you are doing this too.

Hope this helps!

[Transmitter]

Hello Alex,

my steps so far:

Connect to console (Micro-USB) @ 9600

=> sp 115200

Reconnect to console (Micro-USB) @ 115500

=> do

You have invoked the console download utility.
Do you wish to continue? (Y/N)

Press y (nothing appears, you can't see the "y")

After a short while the following message appears: "ERROR: Download was unsuccessful. Rx failed @ffffffff"

Any ideas are welcome.

[Emil_G]

Hello

Regarding this statement:

You have invoked the console download utility.
Do you wish to continue? (Y/N)

Press y (nothing appears, you can't see the "y")

If I am not wrong you are from Germany.A German keyboard has the character y where you have z in the English keyboard. If you enter z instead of y nothing will be displayed. So maybe you can make sure that you are pressing y and not z.

[Transmitter]

Hello Emil,

you are right, I am from Germany. I already had this idea with the swapped letters so I tested it several times. Apart from the y, no other entries are accepted at prompt. Also no z or other. Case sensitive doens't help neigher.

[-Alex-]

Hello  Transmitter,

You may try disabling firewall. This should not be blocking from the firewall as this is different transfer but may check if there could be something that stops the transfer.

[Emil_G]

Hallo @Transmitter 

Do I understand correctly that you are still unable to start the Console Download with =>do, even if you press the correct key?

I have no other ideas how this can be resolved. Maybe you can try to use a different Terminal Emulator. If you are using HyperTerminal now you can try with Tera Term Pro which also supports Xmodem transfers.

Maybe it would be good to see if the flash can display the content which is needed for booting. Change directory to the flash partition

=>cd cfa0

And try to list all the files and directories with ls or ll

=>ls

You should be able to see primary and secondary.swi images, boot.ini file, mgr.info, config files, crash files and many other files. If you cannot see anything there may be a problem with flash.

[Transmitter]

Hello Alex,

even if the firewall is switched off, the Y appears on the prompt nor does another dialog open.

[Transmitter]

Hi Emil,

yes you are understand correctly that I am still unable to start the Console Download with =>do, even if I press the correct key (y).

I used different Terminal Emulators already.  Neither putty nor Terra Team are able to start the download procedure.

If I chancge the directory by using =>cd cfa0 there aren't no primary and secondary *.swi images. That's why I can't select theses files in the as a boot profile.

By using =>cd cfa0 and the =>ls the return is:

boot.ini
ssh/
core/
rbtcnt
cfg/
crash/
iflags
ssl/
revCntHis
autorun/
mgrinfo.txt

No *.swi available = no boot. Right?

[Emil_G]

Hallo, 

Yes, it looks there are no SW images in flash. Here is what I see on a working switch. You are also missing some other files and folders. 

=>ls cfa0/
boot.ini
secondary.swi
primary.swi
ssh/
core/
rbtcnt
cfg/
crash/
dumpM1.cor
ssl/
revCntHis
autorun/
err_triage
tr69_db
stack.dat
tmp/
last_login
tr69_log
icl_log.txt.old
dump_1.cor
backup/
iflags
tr69_status
mgrinfo.txt

I think the best way to proceed would be to open a case with the support. Make sure that you provide a good summary with all your steps, screenshot of error messages and all your attempts to recover the switch. The switch has life time warranty.

[Transmitter · Accepted solution]

Finally there was no solution than sending the switch to HP.  I got a replacement device. Thank you very much to all the helpers.