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HPE named a Leader by Gartner in Magic Quadrant for Operations Support Systems

I am thrilled to share that Hewlett Packard Enterprise is named a leader in the Magic Quadrant(1) for Operations Support Systems(2) (OSS). Gartner has recognized HPE in this Magic Quadrant again and now in their most recent February 2018 report HPE is named a Leader. hpe-a-leader-magic-quadrant-oss.jpg

At HPE, we think being named a leader in the OSS Magic Quadrant is a further step in an even greater story. “I am delighted by Gartner’s recognition of us as a leader in the OSS market, as well as our ability to execute and completeness of vision. We have to automate an increasingly dynamic world.” said Domenico Convertino, Head of OSS solutions at HPE. “We feel it is yet another proof point of the relevance of our vision: operate and orchestrate services in hybrid and virtualized environments, leveraging intent-based modeling and artificial intelligence, to accelerate time to market and enable zero touch operations.”

According to Gartner, Leading vendors in this Magic Quadrant cover both the traditional OSS and the new OSS orchestration architectures in the form of SDN/NFV orchestration solution capabilities.” Gartner defines the Leaders in this Magic Quadrant as follows: “Leaders in this market have strong market presence and significant market share, most of them globally. All leading vendors portrayed in this Magic Quadrant have a comprehensive OSS offering and would still be Leaders, even if they needed partners:

·       They offer comprehensive, preintegrated, modularized OSS suites.

·       They have ventured into adjacent markets, such as BSS, service delivery platform (SDP), CRM and analytics.

·       They have support both for existing legacy OSS modernization initiatives and to enable CSPs' transition toward new OSS orchestration solutions that support hybrid physical and virtual network technologies. This support is critical to enable prevailing transformation initiatives from a traditional CSP to a digital service provider.

Leaders are well-positioned with their current product and service portfolios and their strategies. They have a coherent vision that anticipates current and future requirements. Leaders may not offer the best solution for every type of CSP, depending on their business models and maturity. However, they have proven implementation viability, and they can achieve and sustain high-quality, best-of breed and low-risk deployments.” (1)

We believe HPE’s positioning as a Leader is the recognition by Gartner of the relevance of our OSS strategy and innovation, which has helped us dramatically increase our traction in the OSS market in 2017 and showed evidence of HPE’s ability to support CSPs' digital transformation.

To support this digital transformation, HPE offers a broad portfolio of OSS solutions. First, HPE’s service orchestration offering, made of HPE Service Director for E2E service orchestration and HPE NFV Director for NFV MANO, is conveyed to the market together with both service assurance and service fulfillment capabilities. HPE Service Director relies on the concept of intent-based service modelling, which is a strong differentiator for HPE in the OSS market. HPE considers this approach as the best to minimize the OSS system integration cost, the OSS TCO and to dramatically improve time to market for CSPs’ services.

In addition, the HPE OSS Assurance and Correlation portfolio, which relies mostly on the HPE vTeMIP suite, provides a unique cloudified OSS solution, which is another recent demonstration of HPE’s ability to deliver innovation. In a nutshell, HPE vTeMIP leverages a micro service design and a single-pane-of-glass management console. With its virtualized architecture, HPE vTeMIP allows CSPs to support the introduction of NFV, SDN and digital services, and it can be orchestrated by a NFV MANO orchestrator, such as HPE NFV Director.

Last but not least, we believe that our DevOps based services align very well with Gartner’s recommendation that CSPs looking for an OSS provider should “provide leadership capabilities to facilitate CSPs' transition to new operating models, agile processes and DevOps. This transition also requires soft skills related to cultural change management, organizational transformation and new people skill sets.” (1)

You can download the complete Gartner OSS Magic Quadrant report here: Gartner February 2018 Magic Quadrant for Operations Support Systems

Innovation is in our DNA, so watch out for more exciting news in 2018!



(1) Source: Gartner, Magic Quadrant for Operations Support Systems, Martina Kurth, Amresh Nandan, June Ainslie, 22 February 2018.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from HPE. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

(2) As defined by Gartner, the market for OSS comprises Communications Service Providers (CSPs) looking to source commercial off-the-shelf software packages and support services to address back-office processes. These processes are necessary for the creation, delivery, fulfillment and assurance of services, regardless of product/service, delivery network technology and channel, and customer type.

Follow HPE OSS solutions 

HPE OSS Solutions

HPE Telecommunications & CSP Solutions

HPE vTeMIP datasheet

HPE Service Director Datasheet

HPE NFV Director Datasheet

Frost & Sullivan Global Stratecast OSS Transformation Technology Innovation Award


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About the Author


Olivier has been in charge of strategic marketing at HPE, Communications and Media Solutions (CMS), since 2016. He has over 30 years of experience in the telecommunications and IT industry. Olivier worked first for a System Integrator (SI) before joining a CSP as a senior manager, in charge of developing a new generation of OSS/BSS solutions. He joined the former Compaq in 2000 as a product manager for the IP network management. Since 2000, Olivier has held senior product management positions within HPE in the IT Service Management (ITSM), Business Service Management (BSM) and telecommunications business units. Olivier holds a Master's Degree in mathematics and computer science, with a major in artificial intelligence.

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