Hardware: MSL 6030 w/LTO3 drive - Master MSL 6030 0 drive config - Slave MSL PTM All with latest (5.20) firmware Error: "Fault Code 0501 (Hard) Barcode Reader Not Detected" During a regular routine of cycling tapes in and out of the library, first cycling a tape out of both Mail Slot 0 (Master) and Mail Slot 1 (Slave) and cycled a tape back into Mail Slot 0 but we were hit with the above error while we tried, unsuccessfully, to cycle a tape back into Mail Slot 1. I understand that this will 95% lean toward hardware being the failure but wondered if there were any other scenarios that others had experienced a fix otherwise. ---More information--- Tried a scan with L&TT and could see library but not drive as per error in snapshot below. I will be going local and will see if there is any problems physically with the hardware or cabling. There seems to be a disjoint in communication between the MSL and a NetBackup management server. This may mean nothing as it was the MSL GUI that displayed the error mind you. ---Update--- Following an intrusive look at the hardware and attempts at running several diagnostics it seems as though it is indeed a hardware issue. The Slave library failed to initialize fully at startup, remaining hung at attempts to initialize the Barcode Reader, I was unable to run any diagnostics. As the initialization failure of the Slave halted any use of the Master in the Master/Slave configuration I configured the Master back to a Standalone. The Master works fine and atleast we will have some backups. This enforces advice Torsten had provided, regarding a previous set of Stow Errors (link to Stow Error thread), that there is a hardware issue with the library. Looks like opening a ticket with HP is the only path open at this time. Unless someone has a magic bag they can lend. I will update this thread with any information HP provides. -Thanks
... View more
07-16-2012
