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01-24-2010 03:05 PM - last edited on 12-25-2013 07:28 PM by Lisa198503
01-24-2010 03:05 PM - last edited on 12-25-2013 07:28 PM by Lisa198503
1810G and disappearing management
I have a ProCurve 1820G (8 Port) switch. It seems the management on this stops working every few days.
I have it sending syslog messages, and regularly receive SNTP messages for a few days. These then stop, the web management stops too. Have to reboot it go get things back. Otherwise, it seems to switch OK. The syslog is set to debug, nothing appears other than SNTP, web login/logout and link up/down. It seems to keep no crash info, so port-reboot there doesn't appear to be any way to find out what is going on.
It is running P1.14, I've tried using the backup image - same result. Also tried re-loading the image, just in case.
It seems to be a software thing, so any ProCurve people here know of another release in the works? Happy to beta anything, done lots of that in the past on the 8100fl and 8200 series.
P.S. This thread has been moved from Switches, Hubs, Modems (Legacy ITRC forum) to Web and Unmanaged. -HP Forum Moderator
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01-24-2010 09:10 PM
01-24-2010 09:10 PM
Re: 1810G and disappearing management
Also disable debug for now since it consumes the switch's resources.
Regards.
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01-25-2010 01:46 AM
01-25-2010 01:46 AM
Re: 1810G and disappearing management
I tried running it with no syslog and log messages at default - still dies, just don't know when. Also tried https on and off, password blank or set.
Perhaps it's time to call support...
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01-25-2010 05:10 AM
01-25-2010 05:10 AM
Re: 1810G and disappearing management
if not then call support, but also try to test the switch after unplagging all the links (stand alone) just to isolate the issue to the switch itself.
Regards
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01-29-2010 07:12 AM
01-29-2010 07:12 AM
Re: 1810G and disappearing management
If anyone find a fix, please let me know.
Thank you.
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01-29-2010 08:44 PM
01-29-2010 08:44 PM
Re: 1810G and disappearing management
I am running P1.14
no sntp, no syslog, no problems.
Good luck.
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01-31-2010 08:23 AM
01-31-2010 08:23 AM
Re: 1810G and disappearing management
It could be the SNTP I guess, it has a very short poll interval.
It does look like software probably a simple fix too, eventually.
Still happy to beta anything, if any HP people are reading this.
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01-31-2010 09:05 AM
01-31-2010 09:05 AM
Re: 1810G and disappearing management
is this only noticeable by this one switch? Log a call and let HP replace it.
Regards,
Patrick
Patrick
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02-02-2010 02:37 PM
02-02-2010 02:37 PM
Re: 1810G and disappearing management
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02-02-2010 02:56 PM
02-02-2010 02:56 PM
Re: 1810G and disappearing management
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02-03-2010 12:46 AM
02-03-2010 12:46 AM
Re: 1810G and disappearing management
I have disabled SNTP and so far been OK for 2 days 17 hours. But it took slightly longer before it fell over anyway.
The switch keeps on switching, just the management stops.
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02-03-2010 01:58 PM
02-03-2010 01:58 PM
Re: 1810G and disappearing management
This has been addressed in site-specific release P.1.15 (will not be posted on procurve.com). A general release will follow in the near future, however if you would like to obtain P.1.15, you will need to contact ProCurve support, as I cannot post the file here.
Phone number is 866-697-7628 if you are in the US/Canada.
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02-03-2010 02:28 PM
02-03-2010 02:28 PM
Re: 1810G and disappearing management
Note that the RSS feed for software updates seems to have stopped at last August, so if they could be tweaked too, it would be handy.
IIs the file up on the ftp site yet? I know from old the ftp could would lead the website by quite a time.
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02-13-2010 12:57 PM
02-13-2010 12:57 PM
Re: 1810G and disappearing management
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03-05-2010 04:27 AM
03-05-2010 04:27 AM
Re: 1810G and disappearing management
Thanks again for posting a fix.
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03-11-2010 06:21 PM
03-11-2010 06:21 PM
Re: 1810G and disappearing management
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03-11-2010 08:54 PM
03-11-2010 08:54 PM
Re: 1810G and disappearing management
> resolve the management dropping out.
Heh. I got P.1.16 (yes, 1.16, it's not typo) via support and this did NOT resolve the management dropping out. After ~40 hours the switch became inaccessibleis from the network. Again. Not answer on ping, not answer on SNMP requests, fully disappeared web-management. As was with all available for me previous versions of firmware: P.1.6/P.1.8/P.1.13/P.1.14.
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05-28-2010 06:12 AM
05-28-2010 06:12 AM
Re: 1810G and disappearing management
After some 24-48 hours the switches become totally unaccessable.
Even worse they stop forwarding packets.
Since the release notes of P1.17 do not mention any improvement for this issue,
it's about time for some HP people to have a look at this we think.
Anybody out there ?
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06-21-2010 04:49 AM
06-21-2010 04:49 AM
Re: 1810G and disappearing management
IMO the SW/HW design of this series of HP switches is very poor.
The 8 Port even had to be changed completely by a new one, cause no re-animation had been possible after the last management loss.
And now one of the 24Ports hung up while updating to P1.17. Since this, no updating is now more possible afterwards. Nor active, neither backup.
I worked with many Allied Switches in the past (as well some older HP 1700 series), but never had this poor behaviour.
This 1810G Serie is not very professional. No configuration backup is possible outside.
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11-05-2010 05:22 AM
11-05-2010 05:22 AM
Re: 1810G and disappearing management
No support from HP for months ?
We replaced it by Cisco.
Everthing running fine now. We are very disappointed :(
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11-12-2010 11:33 AM
11-12-2010 11:33 AM
Re: 1810G and disappearing management
This is really annoying! I had loop protection on for weeks, never detected any loops, haven't changed cabling or anything else..