Cannot get HP OfficeConnect 1920 switches to stack for Management

[Techgirl321]

I have followed the documentation step by step and can not get the "Member" or "slave" to show up under the topology tab.  I've been working at this for hours and am beyond frustrated.  Especially since i tried to convince the customer to buy Cisco, I would have had all these switches (6 total, 3 stacks) completely configured by now.  

User/pass are the same on both switches

Date and time is the same on both switches

[parnassus]

So you don't see any Device IDs (and related Device Roles) listed under Stack -> Topology Summary table?

Are you referring to steps described on HPE OfficeConnect 1920 Switch Series - User Guide manual (Part Number: 5998-5627R published in April 2016), exactly "Configuring stack" chapter at sheet 39?

Which Software versions are currently running on yours 1920s? all with latest R1117 or what else? did you configured dedicated Stack Ports (on each member device, Master member included)? how are they interconnected (Stack Port links and LACP Port Trunking too)? what topology was used (star, with the Master member placed at star center)?