Help needed with resetting HP1920 48G (JG927A)

[Mike7]

Hello - We have an HP 1920 48G that we forgot the password to, so we need to clear the password or do a factory reset as a next best option.  Does anyone know how to do either of these on this switch?  On other HP switches I've been able to do this with the "clear" and "reset" buttons, but I can't find either of these on this switch.  Thank you for any help.

[johnart · Accepted solution]

Hi! I found some information for you:

1. Power on the switch (for example, an HP1920-8G), and you can see the following information:

System is starting... 
Press Ctrl+D to access BASIC-BOOTWARE MENU 
Booting Normal Extend BootWare 
The Extend BootWare is self-decompressing.....................Done! 
**************************************************************************** 
*                                                                          * 
*             HP 1920-8G Switch JG920A BootWare, Version 1.10              * 
*                                                                          * 
**************************************************************************** 
Copyright (c) 2010-2014 Hewlett-Packard Development Company, L.P. 
Compiled Date       : May 28 2014 17:08:20 
CPU Type            : MIPS4kec 
CPU L1 Cache        : 16KB 
CPU Clock Speed     : 650MHz 
Memory Type         : DDR3 SDRAM 
Memory Size         : 128MB 
Memory Speed        : 300MHz 
BootWare Size       : 3MB 
Flash Size          : 32MB 
BootWare Validating... 
Press Ctrl+B to enter extended boot menu... 

2. Press Ctrl+B at the prompt.

BootWare password: Not required. Please press Enter to continue. 
Password recovery capability is enabled. 
Note: The current operating device is flash 
Enter < Storage Device Operation > to select device. 
===========================<EXTEND-BOOTWARE MENU>=========================== 
|<1> Boot System                                                           | 
|<2> Enter Serial SubMenu                                                  | 
|<3> Enter Ethernet SubMenu                                                | 
|<4> File Control                                                          | 
|<5> Restore to Factory Default Configuration                              | 
|<6> Skip Current System Configuration                                     | 
|<7> BootWare Operation Menu                                               | 
|<8> Clear Super Password                                                  | 
|<9> Storage Device Operation                                              | 
|<0> Reboot                                                                | 
============================================================================ 
Ctrl+Z: Access EXTEND-ASSISTANT MENU 
Ctrl+F: Format File System 
Enter your choice(0-9): 

Just choose what you want. I wish it will help for you. Good luck!)

[Mike7]

Thanks!  That's the info that I needed.

[victorargentina]

"Password Recovery capability is enabled. To perform this operation, first disable the password recovery capability using the undo password-recovery enable command in CLI"

Now?

[sp_00n]

Victorargentina,

same problem here. Did you solve your problem?

[sp_00n]

Solved, skipping current configuration allows access to the switch without authentication.