HP 1920-24G Switch - OS booting problem

[hoangnd]

Hi,

I tried to reboot my switch, but it's display on my screen loop booting system. I try typing Ctrl+B or Ctrl+D to access bootware menu to upgrade firmware but I can't.

rtk_drv_statistics.c, line = 156
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 156
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 546
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 239
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 294
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 770
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 779
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 267
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 267
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 546
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 124
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 189
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 691
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 700
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 156
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 156
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 546
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 239
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 294
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 770
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 779
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 267
RTK API error = 3, file hal/switch/realtek/rtk_drv_statistics.c, line = 267
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702

System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing...................Done!

****************************************************************************
* *
* HP 1920-24G Switch JG924A BootWare, Version 1.15 *
* *
****************************************************************************
Copyright (c) 2010-2015 Hewlett-Packard Development Company, L.P.

Compiled Date : Apr 8 2015 17:47:41
CPU Type : MIPS4kec
CPU L1 Cache : 16KB
CPU Clock Speed : 500MHz
Memory Type : DDR3 SDRAM
Memory Size : 128MB
Memory Speed : 300MHz
BootWare Size : 3MB
Flash Size : 32MBBootWare Validating...
Press Ctrl+B to enter extended boot menu...
Starting to get the main application file--flash:/JG924A-CMW520-R1107.bin!..
...................................

Please help !

[parnassus]

Try to recover using the latest R1121 software version released (see here). The one your switch seems unable to load is quite old (R1107). Is it corrupted? 

[arelgueta]

Ante errores de configuración o daños en el sistema operativo base del Switch se puede recuperar el soft siguiendo los siguientes pasos:

1) Utilizar el soft: ExtraPuTTy
Este es una versión mejorada de PuTTy

2) Establecer los Parámetros de Conexión
Los mismos dependen del Switch. Consulta los parámetros para conectar tu switch mediante cable serial

3) Acceder ak Menú de Booteo Extendido (ctrl+B)

4) Eliminar el archivo de configuración: seleccionar la opción 4 = File Control (Recomiendo eliminar este archivo ya que al cargar el nuevo firmware el mismo se encargará de generar uno nuevo con la configuración de fábrica del swich)
En este menú podremos
+ver los archivos: opción 1 = Display All Files
+Seleccionar el firmware a cargar: 2 = Set Aplication File Type
+Seleccionar el archivo de configuración: 3 = Set Configuration File Type
+Borrar Archivos: 4 = Delete File

5) volver al menú principal y seleccionar la opción 2 = Enter Serial SubMenu

6) En el Menú siguiente, elegir la opción: 2 = Update Main Aplication File
Saldrá lo siguiente: "Please Start to Transfer File, Press ctrl+C to exit. Waiting ...CCCCCCCCCCC

7) Cuando aparezca dicha leyenda, desde el menú de herramientas de ExtraPuTTy seleccionar: Files Transfer/Xmodem 1K/Send
Seleccionar el archivo .bin a cargar en el switch (siempre se recomienda que sea el último firmware estable descargado de las fuentes oficiales de HP)

Este paso tardará mucho. Paciencia.

9) Reiniciar el switch y seleccionar el nuevo firmware a cargar. esto se selecciona desde el menú especificado en el punto 4 de esta guía
Es posible que es este paso actualice el BootWare. Hacerlo sin miedo, se prepara para correr el nuevo firmware.
Tardará nuevamente en crear el nuevo archivo de configuración.

10) Una vez que termina, el switch está funcionando con la configuración de fábrica, por lo que ya se puede gestionar vía Web

11) Festejar con una cerveza bien helada la recuperación de un equipo caro.

Google Translated

In case of configuration errors or damage to the base operating system of the Switch, the software can be recovered by following the following steps:

1) Use the software: ExtraPuTTy This is an improved version of PuTTy

2) Set the Connection Parameters They depend on the Switch. Check the parameters to connect your switch via serial cable

3) Access the Extended Boot Menu (ctrl + B)

4) Delete the configuration file: select option 4 = File Control (I recommend deleting this file since when loading the new firmware it will be in charge of generating a new one with the factory settings of the swich) In this menu we can + see the files: option 1 = Display All Files + Select the firmware to load: 2 = Set Application File Type + Select the configuration file : 3 = Set Configuration File Type + Delete Files: 4 = Delete File

5) go back to the main menu and select option 2 = Enter Serial SubMenu

6) In the following Menu, choose the option: 2 = Update Main Application File The following will appear : "Please Start to Transfer File, Press ctrl + C to exit. Waiting ... CCCCCCCCCCC

7) When this legend appears, from the ExtraPuTT tools menu and select: Files Transfer / Xmodem 1K / Send

Select e The .bin file to load on the switch (it is always recommended that it be the latest stable firmware downloaded from official HP sources)

This step will take a long time. Patience.

9) Restart the switch and select the new firmware to load. This is selected from the menu specified in point 4 of this guide. It is possible that this step updates the BootWare. Do it without fear, preparing to run the new firmware. It will take time to create the new configuration file again.

10) Once finished, the switch is working with the factory settings, so it can now be managed via the Web. 1

1) Celebrate the recovery of expensive equipment with a cold beer.