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procurve 1800-24g j9028b

 
deice
Occasional Visitor

‎01-18-2018 01:30 PM

‎01-18-2018 01:30 PM

procurve 1800-24g j9028b

have a few dead ports 3,4,7 did factory reset and a reboot firmware is 3.10 will not connect on these ports.wanted to know if there's something simple to check or does it to be replaced. suppose to still be under warranty
 

 

 

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drk787
HPE Pro

‎03-02-2018 03:19 AM

‎03-02-2018 03:19 AM

Re: procurve 1800-24g j9028b

Hi,

Do you still have the issue? hope you have tried checking the following.

1) port enabled or disabled

2) LED status of the ports

3) swapping the cable from working port to these ports

4) speed/duplex mismatch

If still the same issue, may have to log a case with HPE support team.

Thank You!
I am an HPE Employee

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