Problems with Veritas BE 9.1 and win2k3 SP1

[Jay Bollyn]

I applied SP1 to my existing win2k3 server, which is running Backup Exec v9.1. My daily backup jobs failed to run. I had to get this server back online right away, so I just uninstalled SP1, all is well.

Any known issues with SP1 and BE 9.1?

Thanks for any info.

:-) Jay

[Norman_21]

Jay,

According to the following Veritas document, Veritas BE 9.1 has not been tested with Windows 2003 SP1?
http://tinyurl.com/62e5k

Meanwhile, I'd like to know what is in the log file of the failed job? Is there any error mesg, usually HEX with some numbers?

Please let me know

[Jay Bollyn]

Hi Latif,

(This could be a Dell issue, rather than BE.)

Here is the info I should have included in my original post:

http://www.neiu.edu/~jbollyn/servers/dev-mgr.jpg

Dell PowerEdge 2600
Dual 3.06GHz Xeon Processors
3GB RAM
Drives: 73GB 10K RPM Ultra 320 SCSI

++++++++++++++++++++++++++

Job name : RWLIB Full Backups
Job type : BackupJob
status : Failed
Job log : C:\Program Files\VERITAS\Backup Exec\NT\Data\BEX00415.xml
Server name : RWLIB
Selection list name : RWLIB Full Backup
Device name : DELL 1
Target name : All Drives (RWLIB)
Media set name : Media Set 1
Error category : Resource Errors
Error : a000848c - Unable to attach to one of the drives.

+++++++++++++++++++++++++

Array Disks on Controller PERC 4/DI Controller 0

Enclosure

Name;Application Version;Product ID;Asset Tag;Service Tag
Backplane (Channel 0);N/A;1x6 SCSI BP ;N/A;N/A

Array Disks

Status;Name;State;Type;Product ID;Rev;Vendor;Capacity;Unallocated Space

Ok;Array Disk 0:0;Online;SCSI (Port:0 ID:0 LUN:0);ST373307LC ;DS09;SEAGATE ;68.24 GB;0.00 GB

Ok;Array Disk 0:1;Online;SCSI (Port:0 ID:1 LUN:0);ST373307LC ;DS09;SEAGATE ;68.24 GB;0.00 GB

Ok;Array Disk 0:2;Online;SCSI (Port:0 ID:2 LUN:0);ST373307LC ;DS09;SEAGATE ;68.24 GB;0.00 GB

Ok;Array Disk 0:3;Online;SCSI (Port:0 ID:3 LUN:0);ST373307LC ;DS09;SEAGATE ;68.24 GB;0.00 GB

Ok;Array Disk 0:4;Online;SCSI (Port:0 ID:4 LUN:0);ST373307LC ;DS09;SEAGATE ;68.24 GB;0.00 GB

Ok;Array Disk 0:5;Online;SCSI (Port:0 ID:5 LUN:0);ST373307LC ;DS09;SEAGATE ;68.24 GB;0.00 GB


Channel 1 (SCSI Mode)
No Array Disks Attached

++++++++++++++++++++++++++++

:-) Jay

[Norman_21]

Jay,

Here is the solution from Veritas BE 9.1 KB:
http://seer.support.veritas.com/docs/266177.htm

Veritas BE 9.1 Knowledge Base link:
http://tinyurl.com/6sl4w

Hope this help

[Jon Finley]

SP1 ingrains features similar to XP SP2.

What "might" be happening, is that BackupExec is being blocked. You could either implicitly allow BackupExec by adding the EXE file in the "exceptions" area, or schedule a job that will run in a few minutes, so that you could "un-block" when prompted.

Just a thought.

Jon

[Norman_21]

Jay,

I agree with Jon that its a problem with the SP1 not Dell because of what you said in your first post *** I had to get this server back online right away, so I just uninstalled SP1, all is well ***

Also, check to see if any of the services that are installed by 2003 SP1 is conflicting with BE services by stopping a service and then just run a backup...and so on with other services.

My 2 Cents

[Jay Bollyn]

Thanks, both.

I will try to install SP1 again in a month or two. There will be a break between semesters which will not be too disruptive.

I will re-open this thread at that time, so everyone knows what worked.

:-) Jay