Windows Server 2003
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Re: "The system cannot find the file specified" when updating drivers

 
(VJ)
Advisor

"The system cannot find the file specified" when updating drivers

Hi All

I've started PSP 7.80A deployment in my environment after extensive testing during which I did not experience any issues what so ever. I've also deployed to majority of production servers and again no problems except on one of them.

On this particular server PSP 7.80A was deployed by executing setup.exe file and not via HP SIM since the server I'm having problems with now is the HP SIM Server. Initiall deployment failed on following hardware driver and/or application upgrades:
- HP ProLiant Smart Array 5x and 6x Controller Driver for Windows Server 2003
- HP StorageWorks Fibre Channel Adapter Kit for the x86 QLogic Storeport Driver
- HP ProLiant Integrated Lights-Out Management Interface Driver for Windows
- HP NC-Series Broadcom Driver for Windows Server 2003
- HP Lights-Out OnLine configuration Utility for Windows Server 2003

After failed deployment the above hardware did not have required drivers installed or was disabled all together. Attempted to reapply PSP 7.80A with "Allow components to overwrite newer or up-to-date versions" option enabled however failed again with exactly the same error message.

Manually removed all components of PSP 7.80A from the system and rolled back to previous version of driver on all devices that failed to upgrade and attempted to upgrade driver(s) manually by executing only cpxxxxxx.exe file containing driver for each device, but again no luck. Installation would fail with following error message:

"Additional information:
Installation failed on at least one device. One of the devices may have been deleted through Device Manager and a reboot may be necessary to complete the driver installation for this device

Press the 'Close' button to exit Setup."

Simultaniously with the error message "Found New Hardware Wizard" window will appear with following error message:
"Cannot Install this Hardware

There was a problem installing this hardware:
"DEVICE NAME"

An error occurred during the installation of the device.

The system cannot find the file specified."

Server in question is ProLiant DL380 G4. Any help would be much appreciated as I need to get this resolved urgently since this is our amongst other things EVA management server as well.

Cheers
1 REPLY 1
(VJ)
Advisor

Re: "The system cannot find the file specified" when updating drivers

Just in case that anybody else comes across the similar problem I managed to resolve the issue by applying SP2 for Server 2003 and than re-applying PSP 7.80A. Everything is working just fine, finally.

Cheers