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тАО12-29-2023 02:20 PM - edited тАО01-02-2024 02:59 AM
тАО12-29-2023 02:20 PM - edited тАО01-02-2024 02:59 AM
Cannot use tools on partner portal
I just became an aruba network partner, and I am trying to use the partner portal tool to create a quote to get pricing, but I am redirected to a salesforce page with this error:
"We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."
I tried to go to the "Get portal support" page, but I have the same error.
Some details:
I get redirected to this page:
https://partner.hpe.com/group/prp/esm/-/link/189005
Then this error:
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тАО01-02-2024 12:33 AM - edited тАО01-02-2024 12:34 AM
тАО01-02-2024 12:33 AM - edited тАО01-02-2024 12:34 AM
Re: Cannot use tools on partner portal
Hello @kuon,
Thank you for writing to us!
We are sorry for the inconvenience caused. We have checked the Partner portal is working fine. Could you please confirm if it is working for you?
If you still have the same issue, kindly follow the link here and create the support ticket, so that the concerned team can reach out to you.
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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тАО01-02-2024 02:47 AM
тАО01-02-2024 02:47 AM
Re: Cannot use tools on partner portal
No, the portal is still not working.
I will open a support ticket.
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тАО01-02-2024 02:51 AM
тАО01-02-2024 02:51 AM
Re: Cannot use tools on partner portal
I tried to open a ticket, but it is not working, I get this error:
Can you give me an email address ?
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тАО01-04-2024 02:21 AM
тАО01-04-2024 02:21 AM
Re: Cannot use tools on partner portal
Hello @kuon,
Thank you for writing back. It appears the issue was temporary and has been resolved. If you encounter the same problem, please share your concerns by reaching out to the email address below. This will enable the relevant team to investigate and provide further assistance:
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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тАО01-04-2024 04:32 AM
тАО01-04-2024 04:32 AM
Re: Cannot use tools on partner portal
Hello.
Thanks, the issue was resolved. And thanks for the email.
Have a great day.
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тАО01-04-2024 05:47 AM
тАО01-04-2024 05:47 AM
Re: Cannot use tools on partner portal
That's awesome!
We are glad to know the issue has been resolved.
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
