Custom SPP site cannot be accessed

[Stan_O]

In attempting to access the SPP Custom download page using the URL https://spp.hpe.com/custom/#/ continually loops back to the page at Authentication Required - SPP Custom Download | Hewlett Packard Enterprise (hpe.com)

Please fix this. I'm currently 3 levels of problems deep into trying to set up a new server and all the problems are due to issues with HPE's support site and/or support tools...

[Sunitha_Mod]

Hello @Stan_O,

Sorry for the trouble you are going through. We would recommend you use the below link and report the issue so that the concerned team can reach out to you. 

https://support.hpe.com/connect/s/sitesupport?language=en_US

[Giri_R · Accepted solution]

Please try clearing browser cache and cookies. Also try with logging in with different browser (Google chrome or Mozilla).

[Stan_O]

Thanks, using a different browser worked. It should have occurred to me to try a different browser or clearing the cache. For some reason I've gotten out of the habit of those methods being necessary since, probably the retirement of Internet Explorer.