HPE Return error

[AdminForFun]

I Receive and email asking me to return a defective disk after i change it with a new one send byt hpe, but i keep having this error on hpe return.
I log on https://hpereturn.agoraportal.com/s/, then on my "Outstanding return" i click on "Need Action", then i try the two options "Print a return label" and "request a pick up" , then next and next but i keep having the error bellow

Case Quick Action Flow

An unhandled fault has occurred in this flow

An unhandled fault has offcured while processing the flow. Please contact your system administrator for more information.

[Sunitha_Mod]

Hello @AdminForFun,

Thank you for reaching out to us. 

We regret the inconvenience caused. We request you please take a moment to reply to the private message we've sent and provide the requested information. This will enable us to address your concerns with the relevant team.