Now available: Enhanced collaboration and personalization in HPE Support Center

[AudreyCox]

As part of your HPE services experience, when you sign in to HPE Support Center, you will begin to experience the following benefits:

Customer Collaboration (shared groups)

• Shared groups enable you to share cases, tasks, and alerts easily across your teams, with HPE account teams, and HPE authorized partners by simply adding your products and contracts. 
• Click here to watch a video about creating groups. Access begins September – October.

Connected

• Greater case management with case visibility now including your auto-generated cases (i.e. machine-to-machine) when your profile contact information between HPE Support Center and your Remote Support Application match.

Virtual Agent

• Enhanced troubleshooting experience including recognition of non-supported products.
• Expanded language support for meet and greet and case status.
• Access begins end of September.

Workspace

• Get Started card has been added to the workspace. You can find guidance on setting up your profile, adding contracts and warranties, and activating insights. 

Contracts and Warranties management

• We’ve streamlined our linking experience, making it easier for you to add products and contracts to your profiles.

Sign in today to HPE Support Center - support.hpe.com - to experience these enhancements. 

Audrey Cox
Hewlett Packard Enterprise
Support and services experience

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