Oops, Something Went Wrong! - Cannot Download Firmware

[powercleee]

Hi,

The past couple days I've been mostly unable to view firmware info or download packages from the HPE Support website.

I keep getting:

Oops, Something Went Wrong!

Error Code - Err500203

We have encountered a system error. Please try again later.

Before you ask, yes I've cleared browser cache, restarted browers, etc. This happens on different browsers, different workstations, and different geo's!

Some times, if I keep refreshing, the page will load a little bit more and I've noticed that the "Applicable Products" tab has the number 5,000 or something crazy high next to it. Perhaps there's something timing out? Anyway...any help would be greatly appreciated.

[Sunitha_Mod]

Hello @powercleee,

Thank you for writing to us! 

We regret the inconvenience caused. We have reported the issue to the respective team to look at it. Someone from the team will check and get back to you. 

We appreciate your patience. 

[bdkinc]

Having the same issue today 1/11/2024. Was able to download 2 firmware packages and all others have this error

Oops, Something Went Wrong!

Error Code - Err500203

We have encountered a system error. Please try again later.

[Sunitha_Mod]

Hello @bdkinc,

Thank you for writing to us and we regret the inconvenience caused. 

We have shared the details with the respective team to look at it. Someone from the team will check and reach out to you. 

[andre80]

Hello

Just jump in to tell that i have the same problem when i try to download "HPE MegaRAID Storage Administrator for Windows 64-bit (HPE MRSA for Gen10P and Gen11 Controllers)"

Thanks

[Sunitha_Mod]

Hello @andre80,

Thank you for posting. 

 We are sorry for the inconvenience caused. We would recommend using the following link to log a support ticket so the concerned team can reach out to you.

https://support.hpe.com/connect/s/sitesupport?language=en_US

[ithandsfree]

Here in January 2024, this is still happening.  Trying to download SSA for Dl380 Gen9 - browser reports API error.

Same issue for the dl380 Gen10

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_cf65375fb33449fabfe61d5671;MTX_d13a56a743524b669fb48f67d5;MTX_1739ce15372a41a89b64092e30;MTX_634582fcd2c54a8390c4dd54b3;MTX_f44550fe8310407894942e2be3;MTX_e62bbb62be1e4147ae91f99dc8;MTX_cbed5c73789846cb86705e1a2e;MTX_3df4d468b3a64d759ccdb48bff;MTX_30e7e2f25b5e4076a7e7417929;MTX_3019aa518f164960b4b42c32cf

Error link:

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_cf65375fb33449fabfe61d5671%3BMTX_d13a56a743524b669fb48f67d5%3BMTX_1739ce15372a41a89b64092e30%3BMTX_634582fcd2c54a8390c4dd54b3%3BMTX_f44550fe8310407894942e2be3%3BMTX_e62bbb62be1e4147ae91f99dc8%3BMTX_cbed5c73789846cb86705e1a2e%3BMTX_3df4d468b3a64d759ccdb48bff%3BMTX_30e7e2f25b5e4076a7e7417929%3BMTX_3019aa518f164960b4b42c3...

[Sunitha_Mod]

Hello @ithandsfree,

We apologize for any inconvenience you may have experienced. A support ticket has been generated on your behalf, and a team member will review it and reach out to you shortly.

[Mike44]

Good morning, I'm still unable to download the firmware updates for HPE ProLiant DL380 G5 Server and HPE ProLiant DL360 Gen10 Server.