Serial number for ultrium 30750 doesn’t exist?? I need help to check warranty

[Jjaramps]

Hello...I have called both support and sales and they have no help for warranty coverage on this 882281-001 ultrium 30750 lto 8 external tape drive. I have serial number **Confidential info erased** and through our portal it says it does not exist. I’ve called and also entered in Hpe Portal and I can’t find any help. Maybe it’s a European based LTO drive?

[support_s]

System recommended content:

1. HPE StoreEver LTO-8 Ultrium 30750 SAS Half-Height Tape Drive Version K4K1 Firmware Release Notes

2. HPE StoreEver LTO-8 Ultrium 30750 SAS Tape Drive User Guide

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Sunitha_Mod]

Hello @Jjaramps,

Thank you for writing to us and we are sorry for the inconvenience caused. We have shared the details with the respective team to look into it. Someone from the team will check and reach out to you. 

[JeroenH]

Hi,

I have the same problem with my HPE Ultrium 8-SCSI .
Both the label and the LTT tool give the same serial number, which cannot be found by the HPE chat bot, or by HPE phone support.
The drive is slow, hence I need warranty support.

[Sunitha_Mod]

Hello @JeroenH,

Thank you for writing to us and we are sorry for the inconvenience that you are going through. 

We have shared your concern with the respective team to look into it, someone from the team will check and reach out to you.