Stuck in duplicate accounts

[ThsGenius]

Hi,

I have a customer account with a lot of licences and historic, etc...

I've attempted to create a post as I was new in the forum. When logged in with my original account, I had to create a nickname and community account.

Problem is now when I want to loggin in the support website as usual with my usual HP account, it brings me to an error page saying the I have a duplicated email account ! 

Your Email Address is already registered on the HPE Support Center

Please change your email address in your profile or log in using your existing account.

I'm stuck because I cannot login anymore on the support center with my regular account. If I go to the profile page, yes indeed I can change the email address but I dont want to because its my company email address, I cannot set another one !

If I go to my new community account, indeed I see the same email address but I cannot change it !

So there is no way to fix that !

How can I change the community account email address or delete it, without affecting my HPE Passport account where all my company details is stored ??

[Parvez_Admin]

Hello @ThsGenius ,

Sorry to hear that you are having trouble logging into HPE Support Center. Could you please try again and let us know if the issue still persists. 

[ThsGenius]

Still the same.

When I try to connect to https://support.hpe.com/ with my account I get the following screen.

If I go to logout and try again, I'm back to the same screen. If I ask for new password, I receive the email and set new password but when trying to login, same result.

If I go to the Profile button, indeed I can change the email adresse but I dont want to...

I would prefer to close my community account, create another one with another email.

But before that I want to be sure that my HPE Passport account will still be active.

[Parvez_Admin]

Hello @ThsGenius ,

A ticket has been logged and someone from support will reach out to you. Thank you for your patience.

[ThsGenius]

Yes I have received an email from someone last friday but no news since then...

I'm stuck I cant work because I cannot login anymore in the hpe support center...

[ts2340]

I have the same issue.. Can't open tickets because of it or download firmware for my DL380 G10.. Did you ever get this squared away?

[jgreenmcw]

I am having the same exact issue with my account as well.

As an additional note about when the issue started for me, I already had an HP support/community account, then I had a coworker invite me to join my companies Group. I was able to accept the invitation and access the Group site as expected. The issue started the next time I attempted to login to download drivers/firmware for our fleet of 400+ servers. 

I have already contacted support twice, and have a current ticket in, which has not had a response for 3 days now. I really need this resolved so that I can perform my work duties. If this can be resoved then I would greatly appreciate it!

[Sunitha_Mod]

Hello @jgreenmcw,

Thank you for writing to us! 

Sorry for the inconvenience caused. We would recommend you use the below link and report the issue so that the concerned team can reach out to you. 

https://support.hpe.com/connect/s/sitesupport?language=en_US