Your new support website

[Vajith V]

Hello @parnassus,

Thank you for having taken your time to provide us with your valuable feedback on HPESC portal. Your helpful comments are much appreciated, and your feedback will help us to continually improve the HPESC portal.

Best Regards,
Vajith

[BulletLynn1]

This website is totaly worthless. What a waste of everyones time, we are unable to find drives/firmware for our customers.

Who actually thought this was a working replacement?

[Lynn-Marie]

Hi BulletLynn1,

I am sorry for your frustration. You can see that you are not alone. There have been updates to the HPE Support Center every couple of weeks since its release in October, and it is continuously improving. That said, I recognize that it has plenty of room for further improvement.

In the meantime, is there something specific I can help you find?

Kind regards,
Lynn-Marie

[sambell]

It is unbelivable that this has been put into production. I'm searching since more than one hour for recent firmware of an MSA 2040. Unbelivable!

[Vajith V]

We are sorry for the inconvenience caused. We are frequently updating the HPE Support Center portal & it is continuously improving.

MSA 2040 latest firmware is available here:
https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=1008632546

[sambell]

Thanks. The latest firmware is GL225R003 but it does not show up anymore. I'll use GL220P010 now and wait until the newer one shows up again.

Please at least add the ability to sort the results by date, otherwise searching for software is extremely time consuming.

[Vajith V]

Thank you very much for your valuable suggestions. We are aware about this issue and you will be able to see this feature in the portal very soon.

Please share your comments and suggestions here, it will definitely help us to serve you better.

Thank you,
Vajith

[parnassus]

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@sambell wrote:

It is unbelivable that this has been put into production. I'm searching since more than one hour for recent firmware of an MSA 2040. Unbelivable!

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In the meantime I suggest you this site (available specifically for HPE MSA Storage) to ease your HPE MSA firmware related searches. Would be great something similiar for ProLiant servers too...at least as an interim solution until the support site will become really usable again (without any sorting facility it is almost unusable).

[sambell]

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@parnassus wrote:

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@sambell wrote:

It is unbelivable that this has been put into production. I'm searching since more than one hour for recent firmware of an MSA 2040. Unbelivable!

---

In the meantime I suggest you this site (available specifically for HPE MSA Storage) to ease your HPE MSA firmware related searches. Would be great something similiar for ProLiant servers too...at least as an interim solution until the support site will become really usable again (without any sorting facility it is almost unusable).

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Thanks...also for starting this thread. Actually cannot understand why not more people are crying.

[parnassus]

@sambellWRT MSA 2040 and latest GL225R003 read this post.

[anserk]

I agree with all the reports here. The old ProLiant firmware download site was easy to use. The new site is just one giant bucket of garbage that I have to sift through manually, trying to find what I need. I can't believe that such a large company as HP can make this non-functional design pass QA. Whoever came up with this new site should be fired.

[Vajith V]

Thank you for taking the time to provide us feedback on HPE Support Center.  We are aware of these issues and working to resolve it. We apologies for any inconvenience that may have caused you, and we appreciate your understanding as we continue to improve our portal experience.

If you can provide us more details with respect to your search item, that will help us investigate further on this case.

This is a peer-peer community - To get quick answers on HPESC issues you can contact our support via: https://support.hpe.com/hpesc/usageSupport/ or “Feedback” button that’s available on all HPESC pages.

Best Regards,
Vajith

[Vajith V]

Hello,

We have listened to your feedback and taken action with the recent HPE Support Center release. Please refer the following topic for more details : https://community.hpe.com/t5/Your-Questions-Regarding-the-HPE/Improving-your-HPE-Support-Center-experience/td-p/6996347

Thank you,
Vajith

[oiram_audab]

Forget user interface friendliness.....!! Most of the time website is unavailable....!! Especially Sunday's...

[Vajith V]

Hello

We apologize for the interruption in service that you experienced on Sunday. An investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve.

Thank you,
Vajith

[T_1_6]

This is a joke.,

I NEED an SPP firmware iso, like NOW, but I cannot even log into this new garbage "support" website.

Yeah, thanks for the notifcation that on Dec 7th 2019 it will be down, it doesnt even *****ing work now you clowns.

What a cluster. I expect more from a company of HP's repuation.

[Vajith V]

We are sorry that you are having trouble using support center portal.

Your feedback relates to HPESC site support issue and we forwarded this onto our support team (a.k.a. usage support). We asked them to contact you.

As community forums is a peer to peer discussion board, so these requests can be submitted to our dedicated site support team via https://support.hpe.com/hpesc/public/usageSupport/ or by selecting “I need support” after “Site support” under the “Help” menu.

Thanks,
Vajith

[RFH1]

I had to change pwd and this went su;ccesfully but now with the new pwd I cannot login anymore,

This is not good as I need to log a call for a new part.

I used this site to change the pwd.

http://h20564.www2.hpe.com/portal/site/hpsc/public/scm/home 

[Parvez_Admin]

Hi @RFH1 ,

Sorry for the inconvenience. Our team is already aware of the issue and are working on it.

We have also created a ticket (US200512035745) on your behalf and support will reach out to you for further details.

[OSNB]

Dear People,

Issue is resolved and ticket has been created for our system.

Much obliged.

Sincerely,

RFH