- Community Home
- >
- Servers and Operating Systems
- >
- HPE BladeSystem
- >
- BladeSystem - General
- >
- Debian on Proliant: "Enabled" vs. "Supported"
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-08-2012 07:46 AM
05-08-2012 07:46 AM
Debian on Proliant: "Enabled" vs. "Supported"
Tobias had a Debian OS question:
******************
One of my customers is using Debian on Proliants. On www.hp.com/go/proliant you find that Debian is enabled for Proliants but not supported. What exactly does it mean? What can a customer expect from our support if he has bought a 24x7 reactive hardware support Carepack?
****************
From David:
****************
“Supported” implies an obligation to resolve. With Red Hat and SUSE we have agreements in place and can escalate issues and arrive at joint resolution. With a community OS there is no similar body to have a relationship with. We can even fix the code ourselves and submit the open source to the Debian (or other) community, but there is no guarantee that they actually will adopt that code and make it part of the distribution. So we are limited to “enabling” ProLiants for Debian and offer “best efforts” at problem resolution.
****************
And realize that a "hardware" support Carepack does not include the software implemented on the server. Be sure you know the details of the CarePack.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-08-2012 08:23 AM
05-08-2012 08:23 AM
Re: Debian on Proliant: "Enabled" vs. "Supported"
Comment from Marc in our Linux group:
****************
David is right, although I will clarify that we do not provide any support for Debian so best effort is really not even an option. We do offer basic management deliverables on the SDR and we put as many drivers as we can in the upstream kernel. But again, no support.
****************