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OV 3.1 upgrade failure

 
martin2176
Advisor

OV 3.1 upgrade failure

I will open a Support ticket as advised by Chris in another thread. Just letting you know about this issue

 

Update appliance to version 3.10.04-0299553
Update appliance failed

Start update
Execute pre-snapshot scripts
Shutdown services
Execute pre-update scripts
Install packages
Execute post-update scripts
Reboot appliance
Update database
Startup services
Reverting the appliance to pre-update version
Update failed

14 REPLIES 14
martin2176
Advisor

Re: OV 3.1 upgrade failure

I have OV GD 1.2 linked to this appliance. But, before I upgraded the OV, I removed the appliance from OV GD.

But it did not help

sdmitriev1
Valued Contributor

Re: OV 3.1 upgrade failure

Do you have support contract for OV?

ChrisLynchHPE
Neighborhood Moderator

Re: OV 3.1 upgrade failure

Please open a support case in order to resolve this issue Martin.  The only way to fix the issue is with supports help.  We are in the final stages of publishing a CA on the issue.


Accept or Kudo

martin2176
Advisor

Re: OV 3.1 upgrade failure

Chris

Is there a way to prevent t his from happening rather than fixing it after the fact. The issue was faced in lab during the upgrade
we have yet to upgrade 4 of our Production instances and anything to prevent this from happening would be great.

I hope the CA would have that info.

Also, sev2 ticket was opened on 8/8 2:30 pm EST. No one has got hold off the ticket as of yet. 36 hrs now.

opened under OV SAR ticket 104416318059

Re: OV 3.1 upgrade failure

Just saw this after opening a new ticket, same 3.1 upgrade problem from 3.0

OV ticket #5322060277