- Community Home
- >
- Storage
- >
- Entry Storage Systems
- >
- MSA Storage
- >
- HP P2000 G3 MSA, can't login and reset
-
-
Forums
- Products
- Servers and Operating Systems
- Storage
- Software
- Services
- HPE GreenLake
- Company
- Events
- Webinars
- Partner Solutions and Certifications
- Local Language
- China - 简体中文
- Japan - 日本語
- Korea - 한국어
- Taiwan - 繁體中文
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Latin America
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Blog, Poland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-25-2017 02:35 AM
12-25-2017 02:35 AM
HP P2000 G3 MSA, can't login and reset
Hi,
We received a HP P2000 G3 MSA with a BK829A controller, which seems, can't be reset. We have had them before and then it was no problem at all, but if you can't login, you can't reset the system.
We tried the following solutions:
- On the CLI interface / console: the hidden accounts and passwords.
- On the CLI interface / console: the login using the S/N.
- CMOS battery removal for a day
Non of these solutions have payed off, it just keeps saying login incorrect.
I quess a second controller might do the job (while running the second controller, putting the first one in so that one get's the settings from controller two). Searching for a controller, but haven't found one yet.
Does anyone have an other clue or solution?
Thanks in advance!
- Tags:
- Password reset
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-24-2018 09:28 AM
04-24-2018 09:28 AM
Re: HP P2000 G3 MSA, can't login and reset
Dear Mark,
Please follow the below steps to reset the password:
Note: You must use the provided USB serial cable during this process!!
1. Stop I/O
2. Shutdown both controllers (ex. cli â?? â??shutdown bothâ?)
3. Power off the chassis
4. Remove the A controller and write down the serial number located on top (should be a DHSxxx number).
5. Using the last 6 digits of the controller serial number, create the Password serial number.
Example: Controller Serial Number: DHSISHU0944DA42EF
Password serial number 00C0FFDA42EF(00C0ff plus last 6 digits of the controller serial number)
6. Insert the A controller and power the array up.
7. Using the password serial number: Once you have the serial number, simply log into the MC CLI on the USB serial port with the following credentials: login: restoredefaults password: < Password serial number >
IMPORTANT: The serial number you type in MUST BE IN ALL CAPITAL LETTERS. Although it may display in lower case (as it does above in this example), you must convert it into upper case. On reboot the user passwords will now be at the default values. (manage/!manage). You will probably loose communication to the USB connection so just log back in.
I work for HPE
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2018 02:28 AM
04-25-2018 02:28 AM
Re: HP P2000 G3 MSA, can't login and reset
I have already tried this solution.. but it won't work...
Since this post was created, an engineer has looked into it, he thinks it's only solvable with a firmware upgrade.
Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2022 Hewlett Packard Enterprise Development LP