Operating System - Microsoft

Run time error resolution

Robert Iverson
New Member

Run time error resolution

I keep getting a message that states Program: ogram files\common files\sonic\update manager\SGTRAY.EXE Application has requested the runtime to terminate in a unusual way. please contact applications support team for more info. I would like to know if anyone knows how to fix this or who I should be contacting for help with this problem. Thanks

Re: Run time error resolution

sounds like something on Windows to me - so this is the wrong forum...

FYI SGTRAY.EXE is part of the Symantec BackupExec or BackupMyPC products, so a question in the SYmanbtec forums here:


Might get a better response than in this forum which is for HP-UX



I am an HPE Employee
Accept or Kudo
Dennis Handly
Acclaimed Contributor

Re: Run time error resolution

What windows version are you using?
I'll ask the moderators to move it there.